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Enhanced Reporting Now Available in Moz Local

Posted by David-Mihm

As we approach Moz Local’s first birthday—just over six weeks away—I’m excited to share with you our second major feature release since launch!

For those of you who are already managing your local search listings through Moz Local, this feature is available as of today for all accounts. For those of you who aren’t yet customers, we hope this release provides a few more reasons to sign up (if you’re curious to see what it looks like, you can check your local listing for free).

Read on for more detailed information about what we’re releasing and why we’re so excited about these new features.

local listing reach over time

New Dashboard Metrics

Listing Reach

Obviously local search is an incredibly complex discipline, and one of the hardest things for non-experts to understand (most of your clients and bosses, I’m guessing?) is the dramatic impact that the primary aggregators can have on the health and visibility of your listings. We hope that this metric helps explain the value of the data aggregators via Moz Local.

Listing Reach is our indirect representation of how far the data aggregators have spread your listings across the local ecosystem, based on the number of results returned for exact-match searches of your NAP. For more information about this metric, head on over to our Help Hub.

Percentage accuracy on each site in the Moz Local network

local listing accuracy by partner

While these metrics have always been available at the individual location level (and will continue to be), you can now view them right from your dashboard, and <spoiler alert> across multiple locations at a time.

New Reporting Features

Metrics across multiple listings

local listing accuracy

Percentage accuracy is not the only metric that’s available across multiple listings; average score and aggregate listing reach are also enabled by default for whatever locations are in view on your dashboard.

Labeling of listings

If you’re managing multiple clients, or work at a large brand with multiple locations, though, you probably want to pick and choose the ones whose metrics you want to roll-up. You can now add labels to each listing that you manage, for easy slicing and dicing.

sorting and labeling local listings

Our labels work similarly to Gmail, which we hope will make them intuitive to use. Once you add one or more labels, they’ll start to appear as presets within your sidebar. Naming conventions are totally flexible, so you can segment your locations however you’d like.

You’re just one click away from a roll-up report for all locations with a given label.

Enhanced search operators

To make the job of labeling locations easier for you, we’ve also added some additional search operators to make your lives easier. The full list of supported operators is below:

  • label
  • store
  • name
  • phone
  • street
  • unit
  • state
  • zip
  • url

You can use these operators to pull up instantly any location you’re managing (and of course, view metrics for that specific listing).

Metrics over time

Two metrics are also now visible over time: average score and aggregate listing reach. One of the primary requests we’ve heard from agency owners and practitioners over the last several months is the need to demonstrate the value of your efforts to your clients, and we hope that graphs like the one below will help you do just that.

average listing score for local

In September 2014, you may notice a stairstep in the shaded area at the bottom of the report, and a corresponding dip in the line graph above.

The shaded area represents total locations under management in a given month. Our goal in showing your metrics over time in the context of the number of managed locations is to explain anomalies in the graph like the dip above. In my specific case, I added a mortgage broker friend’s location in September who was just getting started with his Local SEO campaign—meaning his Listing Score was literally 0 prior to starting with Moz Local.

Those of you who phase in clients over time will likely see similar anomalies in your line graphs, so we hope that this representation helps prevent unnecessary panicking :).

Upcoming Enhancements

We’re definitely not stopping here.

Later this spring, we’ll be rolling out the ability to export metrics from your dashboard for use in your own Excel reports, a PDF report generation feature, and a more streamlined Foursquare validation process, among other improvements. We’re growing our engineering team rapidly and will release these as soon as we can!

Check It Out for Yourself

As I said in the intro, this feature is available for all existing customers today, so just head on over to your dashboard. And if you’re not yet a customer, we hope you soon will be.

Along with yours truly, fellow Mozzers from our product, engineering and account teams will be available for demos throughout the day on Saturday at #LocalUp, so don’t be a stranger. We’re looking forward to speaking with many of you in Seattle!


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Maximize ROI via Content Distribution Networks

Posted by andrewmeyer


This post was co-written by: @AndrewMeyer8 & @AudreyBloemer at Seer Interactive.

Back in 2013, Seer began testing the use of content distribution networks to help promote assets and valuable content across the web. Our goal was to test a variety of distribution networks to determine the best ways to pay for promotion on client content and assets. Overall, we wanted to test the impact paid content promotion had on assets that we had previously launched and to measure the impact of this traffic on the high-level goals of each client.

For those of you unfamiliar with this form of content marketing, content distribution networks are quickly becoming powerful tools for engaging new audiences and expanding the reach of creative content. This method for online advertising provides content within the context of a user’s experience, making the native advertising feel less intrusive and more like part of a discovery process, all while increasing the odds that users will click-through.

The native ads appear at the bottom of well-known content sources like Time, CNN, USA Today, ESPN & the Huffington Post, and are served to users based on a variety of algorithms. This reduces the feeling of actually seeing an ad, as users are captured when they finish digesting other content and feel they have discovered the promoted content naturally.

content distribution network

What started out as a $10k intern-led test for Seer has expanded into a full-blown service offering for current clients that we’re working hard to improve every day. Wil Reynolds also presented on this during SearchLove London. With a growing amount of data across multiple networks, we’d like to:

  • Compare overall stats for a few content distribution platforms
  • Share the results from some of our most recent campaigns
  • Offer tips to help you maximize the ROI on your campaigns
  • Provide feedback on some of the content platforms we’ve used, researched or tested
  • Share a few tests we’ll be running in 2015!

Content distribution networks to test

Below are the metrics we have across multiple clients and niches for networks with significant data to report on. This includes a mix of mobile, tablet and desktop advertising, but we’ve also broken it out individually. Since conversions vary across all our clients, we’ll report on specific conversion metrics in a later section. Across almost 1 billion impressions, here are the metrics we’ve seen.

Overall metrics by network

taboola outbrain analysis

* Seer used nRelate throughout 2014 to promote content that was niche-specific to tech, computers/gaming, and gadgets. In December 2014, nRelate announced they would be shutting down after five years in the industry.

While we did use separate platforms for different verticals, clients and niches, visitors coming from Outbrain tended to be more engaged. Typically these visitors from Outbrain were also more familiar with those brands and were not new visitors. We typically used Taboola to promote newer clients with less marketing reach and therefore the higher new visitor percentage and bounce rates are to be expected.

Comparing mobile vs. desktop

mobile v desktop analysis taboola outbrain

We’ve seen higher engagement rates for lower costs on mobile devices across both networks. When a client has a responsive, mobile-friendly site and a positive user experience on mobile we always recommend testing mobile campaigns.

We usually start by separating the audiences into two campaigns, one targeting mobile/tablet users and one targeting desktop users so we can monitor performance, CPCs and spend on an individual level. This allows us to get the best bang for our buck.


Tracking conversions & ROI on goal-specific campaigns

Building a holistic campaign for conversions

Goal Set: Promote one landing page for a large client in the B2B product industry targeted at small business owners using a holistic campaign across native advertising, Google Display Network (GDN), Facebook, Twitter, LinkedIn, and outreach. The goal was to help generate 10 total conversions, with a goal CPA of $1,200 or less.

Results & ROI: Below is a breakdown of our results from this campaign, outlined by source, total percent of our spend, the sessions this spend drove and the percent of conversions for our campaign. Overall, we were able to reduce our CPA to $64.22 from the paid promotion efforts.

We spent the most with Taboola and it also drove the highest number of sessions. While Twitter spend was lower than three of the other channels, we were able to achieve a 10.53% conversion rate for the users we were able to drive to the site.

Despite Taboola having the lowest conversion rate, it was able to generate the largest percentage of conversions because of its ability to drive large quantities of traffic.

comparing conversion rate paid promotion

Improvements for Next Time: Next time, we’d like to better optimize our titles from paid distribution to target the demographics of our audience. We were looking for brand awareness and exposure, but could have altered our titles sooner to better target the niche market we were targeting which was small business owners.

Brand awareness & link building

Goal Set: Use Taboola to promote six content blogs from a recognized food brand to generate 5,000 visits for brand awareness & get 10 sites to link back to our content.

Results & ROI:

Taboola ROI

We ended up spending about $2,000 including setup time & spend, and drove over 11,000 clicks at a CTR of 0.055% to these posts. Over 6 posts, we saw an additional 1,000+ social shares and 82 new referring domains, or about $24.39/link. We also saw 31% higher pages/visit and a 28% lower bounce rate than our average campaign metrics.

Since the blog posts were all new and no outreach had begun, we were able to attribute the linking domains to paid distribution. Combined with the social shares, blog post comments and other goal completions throughout the site, we were very happy with the ROI for this campaign.

Important Note: Directly correlating links to content distribution networks can be difficult, so we recommend testing this with brand new blog posts, prior to any outreach, and using tracked URLs to differentiate traffic/conversions from the distribution networks. This also works best when you’re promoting relevant and sharable assets in the right industries.

Improvements for Next Time: If we had redone this campaign, we would have made the embed links and social sharing buttons on the landing page more accessible and easier to use. The content we were promoting was timely, so the pickup was much better than if had we promoted during a down time.

Goal completions and lead completions

Goal Set: Promote asset from a prominent B2B company to increase lead generation.

Results & ROI:

CDN conversion rate

Through Taboola, we were able to promote the content on high quality sites like Entrepreneur and CNN Money. In less than one month, we drove 8,348 new visits at an average CPC of $0.32 and saw a 2.31% conversion rate, leading to 205 overall goal completions.

Improvements for Next Time: In the future, we’d recommend tracking additional assisted conversion goals to more accurately report ROI to the client. The page we promoted only had one clear CTA, so we also recommended including more prominent secondary CTAs such as social shares and PDF downloads to further increase the ROI and get visitors to complete additional actions on the page.


10 steps to better maximize your ROI

  1. Use Custom Tracking URLs & Parameters – Setting up parameters for your landing page URLs can help you track ROI all the way down to specific images or titles. Platforms typically offer the ability to include parameters on campaigns, but we’d recommend testing down to the image & title level as this can also help you determine which titles brought in more qualified traffic. By placing custom tracking on your embed links, you can also better track the link building results of your content promotion.
  2. Set Goals Prior to Launching a Campaign – Setting goals is a great way to both measure the success of your promotion and make improvements for the following campaigns. This will also help you to manage expectations for yourself and your clients.
  3. Include Micro Conversions on Landing Pages – Micro conversions help to track additional ROI from your content distribution. Maybe email signups or following your brand on social are valuable micro conversions for your business. These can also lead to additional reporting values once the campaign closes.
  4. Use Event Tracking on Landing Pages – Event tracking is by far the most useful method we have for tracking micro conversions. These can be assigned a variety of fields for a more granular analysis. We expand further on this process here.
  5. A/B TEST! – We can’t mention this enough, but regardless of the goals behind your campaign, always set up some sort of A/B test. At a minimum test a few different titles and images on each piece of content you decided to promote. You can also test landing pages performance and optimize your pages for conversions! Setting a daily cap on your campaigns allows you to decipher the data and make changes before spending your entire budget in a day!
  6. Set a Daily Cap & Don’t Be Afraid to Cut It Off – Setting a daily cap on your campaigns allows you to decipher the data and make changes before spending your entire budget in less than a day. Also, don’t be afraid to cut off a campaign if the results are underwhelming. Usually two or three days of data is enough to tell if it’s worth your time and investment. Cut it off and regroup with better titles, images or new content all together.
  7. Add a Static Content Widget Below Your Own Content – When we tested paid promotion vs. PPC, we found that on average, content distribution networks had an 8% higher bounce rate. In order to combat high bounce rates, perhaps include a custom widget at the bottom of your posts to keep users on your site. How did people end up finding your articles? Through the “read more” or “you may like” sections below content pieces! You can either hardcode additional blog posts at the bottom or rotate your most popular articles to help keep users on your site and engaged with your brand’s content.
  8. Use Your Data to Inform Future Decisions – Once you A/B test titles, images and landing pages, measure the success of each campaign and use that data to inform future content and marketing decisions. If certain titles or images resonated well with your audience, update the posts you promoted and use this knowledge to help make future decisions. You can even use the data to inform your PPC decisions as well!
  9. Write Titles to Better Target Demographics – With most content distribution networks, you can’t target by demographic or interest. One way to better utilize your spend is to speak directly to your audience with your campaign titles and images. In one campaign, we were looking to target 35-45 year old mothers for a contest and used CTAs in our titles that were focused directly at moms.
  10. Implement Social Sharing Numbers and Prep for the Residual – We’ve found that making your social sharing buttons more prominent and including social sharing counters led to an exponential increase in shares. Also, prepare for residual traffic after you pause a promotion. Looking at the cumulative traffic to five landing pages of a recent campaign, we saw an additional 15,540 visits to these pages over six weeks, from social and new backlink referrals, after the promotion ended. If you’ve found the right audiences that share via social, the reach for the campaign continues to grow even after the promotion ends.

paid promotion timeline


Features for each distribution network

Seer POV: Overall, we’ve found that this platform is highly scalable as you can send a higher quantity of traffic more quickly than others at a lower cost. In terms of quality of traffic, bounce rates compared to Outbrain are slightly higher and on average users spend less time on site than Outbrain visitors. However, depending on niche, Taboola can outperform Outbrain.

Pros: Generally less-expensive CPCs than other platforms, easier to upload content, images and titles, well-respected news and content publishers.

Cons: Can’t edit multiple campaigns or multiple titles/images at once, somewhat outdated admin/backend platform, and inability to pull native ad examples appearing in the wild.

taboola pros cons

Seer POV: Along with Taboola, this is one of Seer’s favorite distribution networks. One intriguing development for Outbrain is they recently became the sole provider of content distribution for Time.com, which makes their platform more appealing to advertisers like ourselves in 2015.

In terms of quality of traffic, Outbrain generally sends fewer visitors to the site for the same cost as Taboola, but users are more engaged and tend to have a higher conversion rate.

Pros: Better post-click results in our tested campaigns and easy uploading system.

Cons: The self-service admin is also a little difficult to use. Can’t pull large data sets from the admin, so when comparing to a Twitter or Pinterest Analytics dashboard, there is definitely room for improvement!

outbrain pros cons

Seer POV: Gravity once had a substantial monthly minimum, which caused us to initially forgo testing in 2014. Now that the threshold has been lowered, we’ve started planning initial campaigns for Q1 of 2015. Some of their larger network sites include Wordpress, AOL, Forbes & exclusivity with the Huffington Post. Gravity also has some niche specific sites that might work well for auto, beauty and sports content. We’ll follow up once we have statistics to share.

Seer POV: ZergNet operates differently than the other distribution networks, as it is not yet monetized. It’s free to work with ZergNet, but you’re required to have a widget placed on your site to promote your article (along with others), that sends traffic to the ZergNet homepage. The problem with this model is that it’s a 1:1 relationship and you must push traffic from your site to Zergnet in order to capitalize. If you are looking for a CPC mode,l you will not find it here. While a CPC model is not yet available, there are plans to potentially expand to this in 2015.

Seer POV: Initially, there were high monthly minimums for spend, however if you upload funds via a credit card, then there are no monthly minimums. The biggest advantages we see is here is the ability to target based on interests (other content networks use an algorithm that advertisers can’t control) and implement retargeting for ads. Publishers include Forbes, VentureBeat, Parade, Bloomberg, Answers.com and more.

Seer POV: Zemanta has moved away from their old platform to promote content at scale across multiple content networks. They’ll aggregate your content into multiple ad formats, then use platforms like Outbrain, Adblade, Gravity, and Disqus to promote them at scale. We prefer to work directly with each platform for more transparency and control over campaign optimizations.

Others we’ve reviewed, but not yet tested:


What’s next? What we’re testing in 2015

2015 is going to be another big year for content marketing, especially as digital continues to grow into a more holistic marketing channel. As we shown above, we’ve spent a lot of time testing out various networks and strategies in 2014 and are excited to continue the push in 2015, specifically on paid social promotion combined with content distribution.

Content promotion is more than just building links; it’s about doing #RCS and running integrated campaigns to drive engagement and interest in your business. During the course of the year we worked closely with one of our largest ecommerce clients to support several marketing campaigns.

The goal was to drive engagement with the assets created and ultimately to drive users to complete the desired conversion action, which was a combination of signups and downloads. The results of this campaign led us to put more emphasis on this holistic approach.

paid promotion comparison chart

While not all social networks have the scale of the content distribution networks, their targeting abilities more than make up for it. You can see that overall conversion rates are much higher with relatively comparable CPCs. While, setting up multiple, A/B tested social campaigns is a more tedious process and slightly more costly compared to content networks, the results we’ve seen when compared 1:1 to content distribution are promising.

Lastly, since Pinterest just opened up their ad platform to businesses in January, we’d like to start combining content distribution with concurrent Pinterest promotion to determine how Pinterest ads stack up against the variety of other distribution platforms. We’re already seeing quite a significant ROI in our initial test, with CPCs ranging from $0.20 – 0.25 and CTRs around 0.15% – 0.20%.

Do you have any data to share on other content distribution networks? Are there any other networks we should be testing in 2015? We’d love to hear your comments below or feel free to reach out via Twitter – @AndrewMeyer8 & @AudreyBloemer!


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You Don’t Need to Be a Brand Publisher to Win at Content Marketing

Posted by ronell smith

“Man, I’m sorry. You guys weren’t ready to adopt the brands as publisher mindset. I suspected you’d never be ready to do it successfully. I knew it; I could sense you knew it. I wish I’d spoken up when I saw the intra-departmental debates waging. That’s on me. My bad.”

Those were my words to the executive of a midsize lifestyle brand I worked with in 2014. It took me months to get up the nerve to reach out and make it right, even though I’d done nothing wrong. 

He seemed to understand. But he did have a question that stopped me in tracks and continues to haunt me.

“If we couldn’t get it right, with all of our resources, what does it say about the feasibility of becoming a brand publisher?” he inquired. “Does that make content marketing [in and of itself] a bad idea?”

A fair question, to be sure, and one I did not have a sufficient answer for. But in looking back, I realized this exec, like so many others before him, made the mistake of thinking he could do quickly what he had not yet learned to do well. Content marketing wasn’t the missile that sank his boat. The decision to do content marketing at warp speed and with little direction was his brands’ albatross.

Four things doomed his efforts from the start, and each was self-induced:

  1. He drank the brands-as-publishers Kool-Aid
  2. He chose the wrong goals for his brand
  3. He attempted to execute a plan that wasn’t meant for his business
  4. He attempted to do content marketing by skipping the small but important steps

Any one of these could have led to failure. Facing them all at once is akin to content marketing suicide. I see these same four elements dooming content marketers so frequently that I’ve resorted to naming them the four horsemen of content marketing failure.

For the purposes of this post, I want to illuminate how attempting to be a brand publisher is a lofty, needless goal for all but a handful of brands. Then I will highlight how to make steps 2, 3, and 4 work for your brand, not against it.

Before I begin, however, I want to make one thing abundantly clear: The ideas shared in this post have been formed through working with hundreds of brands over more than a decade, either as a writer, business strategist, content strategist, product marketing consultant or in a PR/media relations capacity.

I’m under no illusion that each (or any of them) will apply to everyone, but experience has shown me that these elements play an invaluable role in the success (or failure) of most brands embarking on the content marketing journey.

Where content marketing went off course


(image  source)

The web is rife with examples of marketers sharing the “wisdom” of brands becoming publishers, and no less common are the examples of brands who’ve done just that, adding content publisher to the laundry list of services they already provide. Here’s the problem with that logic: You’re not a publisher, and attempting to become one is fraught with risks that more often than not lead to failure.

The logic of brands as publishers

Brand publishing refers to brands attempting to behave as media companies, specifically with regard to content breadth and frequency. Also, and most important, it requires a mindset wholly different from that of a typical content marketer: These brands view publishing as part of their business model.

That’s where the confusion comes in. A lot of very  knowledgeable people say any brand that publishes blog posts or adds updates on social media is a brand publisher. But that’s akin to saying anyone who runs is a marathoner. It’s about scale. While content marketing’s goal is to attract and retain customers through the creation and distribution of content, being a brand publisher means you have layers of staff, strategic insight, vision, resources to build platforms for sharing new content and, most important, the ability to produce content at a rate that rivals, well, publishers.

If content marketing is a single-family dwelling, brand publishing is a city of one-million-plus. 

It’s not that being a brand publisher is a bad idea all by itself. It’s that too many companies, who are barely ready to do content well, now think being a publisher is a sound idea.

As brands continue to bite off more than they can chew, the realities are tough to stomach, and have led to some interesting conclusions:

  1. Brands who have and who can successfully make the transition to being a publisher can be very successful (e.g., seeing increased links and traffic, greater organic visibility, a significant lift in paid search and enviable social traction).
  2. The number of brands who can successfully pull off being publishers is miniscule.

After months spent developing content strategies for clients looking for content marketing help, I decided that, in good conscience, I would never again insist that brands become publishers.

Instead, I adopted a strategy that’s as far away from one-size-fits-all as possible.

Good for business doesn’t mean good for your business

First, I refrained from using the term brand publisher. Next, I became a vocal proponent of the good-for-business-doesn’t-mean-good-for-your-business philosophy, which meant that in meetings with managers, directors and C-Suite execs, I had the courage of my convictions in sharing that while content marketing is a sound practice, becoming a full-fledged publisher is something that requires a minimum of three things to be successful:

  • Near-limitless resources: Take a look at the companies crushing it as true brand publishers, and you very quickly see why there aren’t many like them. Red Bull, consistently singled out as the leading brand-as-publisher, invests in the full gamut of content, including movies, books, TV shows, magazines and more. The privately held company doesn’t release figures related to those activities, but it’s likely in the tens of millions. “[The expense is] something we grapple with on a daily basis,” says Werner Brell, head of Red Bull Media House, the content arm of the brand. “It’s obviously expensive.”
  • Come-hell-or-high water commitment:  If you choose the brand-as-publisher route, understand that you’ll get up close and personal with the word commitment. Aside from the financial commitment, including staff and the cost of producing content, you’d better be prepared for publish or perish to become part of your brand’s DNA. There is no “This isn’t working. Let’s change tactics.” This is your horse and you’ll keep riding it. It’s the lot you’ve chosen.
  • A change in your brand’s overall corporate philosophy: This is the big, hairy gorilla that (fortunately) saves many brands from dooming themselves from choosing the brand publisher route. Few C-Suite denizens are willing to disrupt their corporate model and add publishing to their mantle. And if you’re the VP of content or CMO, you’re wise to accept this level of restraint.

If your company is ready to shoulder such a commitment, then by all means dive right in. If not, there’s a better way to do content marketing, one that is no less effective but does not require you to mortgage your future in the process.

A better way: content marketing for your brand

Instead of attempting to become a publisher, or even a content marketer, focus your efforts on becoming a brand that consistently creates content that puts the needs of prospects and customers first, while simultaneously providing meaningful solutions to their problems.

I’ve been a very vocal haranguer of content marketing, though not because of its inefficacy.

I’m simply not a proponent of brands thinking of themselves as anything other than what they are in the minds of their prospects and clients.

Hopefully, at the core of your business is a product or service customers clamor for, not a content engine.

That’s why becoming a customer-first brand that has meaningful content as part of its DNA is the safest, surest, easiest-to-adopt model for brands with the desire to do content marketing right but who aren’t willing to re-org the business to get it underway.

In this way, you keep the main thing the main thing. That main thing in this case is serving your core audience.

At this point, I’m hoping you see the light, realizing that becoming a brand publisher isn’t necessary for your company to be successful at content marketing.

If you’re ready to chart a solid, more reliable path to success, it begins with turning away the four horsemen of content marketing failure.

We’ve banished the first horsemen. Let’s do the same with the other three.

Choose the right goals for your business

Whenever I sit down with a prospect to discuss their business, I open up my notebook and write down the following three phrases, including a checkbox next to each, on a sheet of paper:

  • “…Be successful.”
  • “…Rank No. 1 in Google.”
  • “…Increase…conversions.”

Then I ask “What are your goals for the business?” all the while knowing full well the answer will be one of the three things I’ve written down.

The followup question, too, is canned: “What are you doing to get there?” That answer, too, is typically never a surprise: “That’s what you’re here for, right?”

Wrong!

After I’ve apprised them that the shortest path to failure is not having a clear view of their goals, I have their attention and they are ready to begin the goal-setting process.

Here’s the catch: Only you and your team can decide what those goals are/should be. It’s important that the goals take into account the entirety of the business, not just SEO, content, social media, etc.

Also, I’ve found it helps if the metrics assigned to measure a business’s success toward their goals are meaningful (e.g., a sincere help to the overall business) and clearly communicated (e.g., everyone involved is aware of what they’re working for and being judged against).


(image source)

No matter what specific goals you decide on, applying the principle of “HAS,” as in holistic, adherable (er, sticky) and sustainable, can be a huge help:

  • Holistic—Content marketing success requires that a lot of moving work parts in unison. Your goals must take into account the entirety of the business, though not all at once.
  • Adherable—How likely are you to stick with the goals, seeing them through to fruition? It won’t matter how sound your goals are if they don’t make sense for your business, or don’t make sense for your business at a given time.
  • Sustainable—Will you be able to maintain the needed level of effort for the goals to reach maturity?

I’ve found that keeping these principles top of mind helps to order a brand’s steps, ensuring that everyone is aware of the goals and of their role in working toward them.

As an example, let’s say you’re a small business ready to jump into the murky waters of content marketing, but you don’t yet have a website.

The right goal would be to launch a new website. To make the goal as HAS-friendly as possible, you could assign a timeframe—say, 90 days—then break out the associated tasks by order of importance (see image below).


(image  source)

I’d even suggest keeping a checklist in a Google Doc where team members can stay abreast of what’s going on, in addition to seeing who’s responsible for what and having a better understanding of where the team is in terms of completing each task related to their goals.

Execute a plan that’s right for your business

If I had to single out the No. 1 reason content marketers I’ve worked with have failed it would be that they based their goals on what the competition was doing instead of what’s best for their own business.

Seeing a competitor rank higher for their main keywords; having thousands of web pages indexed by Google; spending mad cash on paid media; and having brand pages on Google Plus, Facebook, Twitter, Instagram and Pinterest, these businesses attempt to do the same.

Sounds comical, right, until you realize it happens all the time and to businesses of all sizes.

So we just had a new client shut down our social strategy to instead “copy anything and everything their competitors are doing” #brilliant

— Greg Gifford (@GregGifford) January 26, 2015

Problem is, no two businesses are entirely alike and, well, “You aren’t them,” as the saying goes.

Aside from having little idea of how much real success the competition is enjoying from their search, social and content efforts, these brands are taking their eyes off the main prize: their own business.

An approach that works well and is easy to carry out entails taking an inventory or where you are in relation to where you want to be while keeping a keen eye on the competition.

With your goals solidly in hand, begin by sketching out a plan based not on where you are, or on what the competition is doing, but on those actions that would likely lead to success for you.

(image created by author)

In the graph above, created in Google Docs, you can see that I mainly focused on the content-related activities that would have the biggest impact over the next 90 days. (Caveat: This is simply a high-level overview of one area of the business, but it’s plenty thorough enough for a team to begin working from.)

The key is to take the time to get to know (a) what success looks like for your business, then (b) focus on specific, actionable elements that can be done in the allotted timeframe.

Sweat the (seemingly) small but important stuff


(image  source)

“Why do you hate content marketing?” I get asked these words at least once a month. The answer is always the same. I don’t hate content marketing. I hate most brands’ approach to content marketing.

There is so much more to making it a success than we’re typically led to believe there is.

The focus is always on produce, produce, produce. Outreach, outreach, outreach. Produce more. Outreach evan more. Rinse and repeat.

As marketers, we’ve seemingly trained a generation of brands that the focus should be on doing fast (and often) what they barely know how to do at all. We never learn to do well.

Yeah, I know it works…for some. But is it scalable over the long-term? Better yet, will it remain scalable into the future?

If you want to position your brand for success in content marketing, make sweating the small but oh-so-important steps a priority. 

This process starts with clarity.

  1. Begin by defining who you are and who you desire to be in the minds of your prospects and clients. I can see the eye-rolling. But without answers to these questions, you’re wasting your time and, likely, money. Devote the time to having weekly brainstorming sessions with your core team. During these meetings, keep the air open, relaxed and free-flowing, allowing ideas to bounce freely around the room. The goal is to start  each meeting with a big question. Then let it “breathe.” Your first big question should be “Who are we?” followed by “Who are we to our customers?” Put on your introspection hats, viewing yourselves through the words and interactions of prospects and customers, who have likely shared comments via email, phone, text, and your website.
     
  2. Ask “why” a lot. During Mozcon 2014, Wil Reynolds dropped a slide that gave me goosebumps:


                                                                       (image  source)
     

    Simple. Brilliant. What I loved about this slide and the line of thinking is it helps brands (and the staff who work for those brands) stay the course, focused on their already-defined objectives. For example, once you know who you are and who you are in the minds of your core prospects and customers, any actions you take should be done with this information in mind. 

    Therefore, if the team begins to get distracted by shiny-things syndrome, anyone has the right to ask “Why are we doing this?” or “Why does this…make sense?” 

    Nothing like forcing someone to defend a bad idea to provoke clarity.

  3. Get to know your audience. The better you know your audience, the easier it is to market to them. Even if you cannot afford the fancy tools and platforms Mike King has previous talked about to develop personas, you can have staff members spend an hour each per week scouring social media, forums, discussions boards and sundry websites’ comments sections looking for people who are likely interested in the products/services your business offers. Gather as much information (e.g., age, income, occupation, etc.) about these people and their needs as possible, in addition to what sites they frequent, how often and for what. In this way, you’re developing personas without it feeling like an onerous task. Keep copious notes, which can be entered into a Google Doc and shared with teammates.
     
  4. Build a community. I hate the term secret sauce, mainly because no such thing exists. However, if a brand wants to set itself apart from the competition, they should adopt this mentality: Get to know your audience, but build a community.  An audience might read your blog, consume and share your information, and recognize your content from the rest of the pack. A community, however, is engaged and passionate, actively seeking out your content, sharing it broadly and fervently, and is easily willing to help in the creation of content for your business   (e.g., YouMoz) Have your team keep a watchful eye on out for engaged, visible members of your audience, especially via social media. Share their content, answer their questions and, as resources permit, surprise them with personaliized GIFs or mail them skotskes. The audience-to-community threshold is smaller than you likely think.
     
  5. Create and share meaningful content. Notice that I saved content creation until last. That’s no accident. Content marketing is cruelest to those who dive in headfirst without clear goals, lacking a plan of action and who’re content to simply “be on social media” or to “share some blogs.” If you’re committed to creating and sharing meaningful content, there are three areas you must focus on:
    • Inspire. People want to feel good about themselves and the work they’re doing. Why not use your content to help them and generate buzz for yourself in the process? For example, if your business sells email solutions for small business, a sizable portion of your content should cater to helping business owners “take back a part of your day.” When creating content, put yourself in the shoes of your customers, and ask yourself “What can I create that’ll inspire and compel them?” In this way, it’s less about the action you need them to take and more about tapping the emotion needed to bring that action to reality.
    • Immediacy. While evergreen content certainly deserves a spot in your quiver, make certain to offer content that speaks to the immediate needs of the community. This is when a sincere effort at thinking like a publisher comes in handy, especially if you have experts in-house who can speak, with your brand’s voice, to these needs. A great example is the job Eric Enge and Mark Traphagen are doing at sharing information regarding Google’s updates and important social media news. Look for ways your brands can contribute in a similar fashion. 
    • Indispensability. Your content needs an I-can’t-do-without-this component. It’s the surest path to ensure your content gets read and shared; your website retains steady traffic; your blogs always have significant eyeballs; and your brand is sought-after online. Look at the job the Buffer folks are doing in educating their community on all things social media, time management and productivity hacks. Their posts are read and shared by thousands daily, with many (including myself) seeing the blog as can’t-do-without material. Same for the excellent work the Bruce Clay, Inc. content team, whose comprehensive resources add a layer of “stickiness” to the brand that’s hard to beat. How can you do the same? Commit wholeheartedly to learning the needs of your community, especially those needs associated with pain points they desperately need removed. Creating content around these areas/topics is the easy part.

I can’t say for certain that, if you refrain from attempting to be a brand publisher, you’ll be a successful content marketer. I also cannot promise that going all-in with the three points outlined above ensures your success. 

What, however, I can say is the vast majority of brands would do better if they banished “I want to be a brand publisher” from their lexicon and decided to focus on the right goals, executed a sensible plan and made the small things part of the main things.

What about you? Are you ready to do content marketing wisely? Dive into the discussion in the comments below.

(main image: licensed by the author )


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Google’s Sitelinks Search Box: What You Need to Know

Posted by Cyrus-Shepard

Several months ago, Google announced a new sitelinks search box. Almost immediately, the sitelinks search box markup became one of the fastest growing Schema implementations on the web.

According to the folks at SimilarTech (part of the SimilarWeb family) the SearchAction markup now dominates all other Schema types on the top 1 million sites that they monitor.

Moving beyond the top million sites to the entire Internet, the SearchAction Schema is the 12th most popular Schema out of the 49 types that SimilarTech measures.

Despite such strong adoption, until now we have had very little evidence to understand the effects of the sitelinks search box. After Google dropped support for authorship photos in search results, many webmasters are weary of investing in each new initiative Google announces.

Sitelinks search box basics

The box appears in Google’s search results for certain branded and navigation queries such as:

  • adobe
  • apple website
  • nytimes dot com

The box all allows users to refine searches to within a particular site, as in this example below when a user searches for “Moz” and refines their search to “keyword research”.

By default, searches performed in the sitelinks box sends users to a second set of Google results, refined to include to results from the target website (using Google’s site: operator.) The second page also typically includes additional Google ads, giving the searcher a chance to click on an ad instead of visiting your website.

At the same time, Google also gives webmasters a chance to bypass this second page of results and send searchers directly to their own internal search results if they implemented special Schema code on their homepage. 

Not every site qualifies. Typically, Google reserves sitelinks search box for those sites with a high volume of branded queries. To see if your site is eligible, check Google Webmaster Tools. Google typically sends messages to eligible site owners.

If you qualify, and Google finds the correct code on your homepage, Google directs visitors to your website’s internal search results.

The advantage is obvious: by directing visitors to your own search results instead of another Google page filled with ads from third party websites, you potentially gain more clicks and visits and better control the visitor experience.

How to implement the sitelinks markup

Compared to other types of markup, implementing the sitelinks code is easy and straightforward.

1. Determine if your site qualifies

This question is actually harder to answer than it appears. Not every site qualifies for the sitelinks search box, and Google isn’t overly transparent about the requirements.

If you can answer “yes” to any of these questions, it’s quite possible your site qualifies.

  • Does your site receive a high volume of navigational or branded search traffic?
    For example, keyword phrases such as ‘moz’ and ‘moz.com’ send this website thousands of visits per week. Branded and navigational search volume is a good, but not perfect, indicator of the likeliness of the sitelinks search box to appear.
  • Did you receive a message via Google Webmaster Tools?
    Google often sends notifications to verified, eligible sites through Webmaster Tools. Here’s a screenshot of one such message.
  • Does the sitelinks search box already appear for your site in Google search results?
    Try searching for your site using the most common branded and navigational search queries that your visitors might use. If the sitelinks search box already appears, then you most likely qualify to take advantage of adding the SearchAction Schema on your site and directing visitors to your own search results page.

Keep in mind that if you don’t qualify, it’s not necessary a negative. If you do qualify, continue with the steps below.

2. Leverage your own internal search engine

Most internal search engines work perfectly fine, including the default WordPress search function. If your website doesn’t have internal search, it’s easy to get started with a free Google Custom Search engine.

For websites that use Google’s default Custom Search engine, Google also has the chance to make money on ad clicks, because the free version of the Customer Search engine includes Google ads. Google offers a paid version known as Site Search that allows an ad-free experience.

3. Add SearchAction Schema to your homepage

Place the following snippet in the source code of your homepage, editing the “url” and “target” fields to match your website information.

<script type="application/ld+json">
{
   "@context": "http://schema.org",
   "@type": "WebSite",
   "url": "https://www.example-petstore.com/",
   "potentialAction": {
     "@type": "SearchAction",
     "target": "https://query.example-petstore.com/search?q={search_term_string}",
     "query-input": "required name=search_term_string"
   }
}
</script>

Source: Google Developers.

4. Opting out

Google doesn’t advertise it well, but there is a way for you to prevent Google from displaying the sitelinks search box altogether if you’d like to opt out. Menashe Avramov first noticed an additional Google meta tag that prevents the search box from displaying.

<meta name="google" content="nositelinkssearchbox" />

Can you guess which major publisher opts out of Google’s Sitelinks Search Box? Amazon.

Interestingly, Google displays no sitelinks search box for the most popular website on the planet, Facebook, even though no such meta tag is apparent on Facebook’s site.

Results: How the sitelinks search box impacts traffic

Below are landing page visits to Moz’s search results page before and after adding the sitelinks markup.

While it looks like a significant jump, the increase only equaled 150 visits per week. This represents just 0.05% of all organic search sessions Moz sees on a weekly basis (around 300,000 sessions).

Several SEOs who manage large sites reported similar results when we spoke with them. Although the search results page sees a small rise in sessions, it’s always nearly impossible to identify a statistically significant increase in overall search traffic.

I’m glad we implemented this because I think it provides a better user experience, but I would not say that it has sent much traffic our way. 

Rob Leslie, Website Usability & SEO Administrator at George Fox University

In other words, implementing the SearchAction Schema is “optimized” and may result in a small boost in traffic and an improved experience for users. Based on the evidence, most publishers shouldn’t expect big traffic gains.

Our best advice is to add the SearchAction Schema if it is easy to implement, but keep your expectations in check.

As for opting out, like Amazon, it’s likely best to experiment on your own site before committing to a course of action. Keep in mind that many SERP features such as review stars and breadcrumbs have been associated with higher click-through rates, and having a giant search box next to your result may help you stand out.

Have you implemented the code for Google’s sitelinks search box? Share your experience in the comments below.


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