About frans

Website:
frans has written 4625 articles so far, you can find them below.

Filthy Linking Rich: How to Passively Attract Valuable Links

Posted by JamesAgate

The best ideas for “building links” seldom arrive whilst you are sat there thinking of ways you can build links. I don’t mean to start off on the wrong foot here and provide you with one of those posts that proclaims “just hit publish” and links will rain down from the sky if your content is “great” enough.

We’ll be getting links with the process I am talking about today, but there are also a whole load of benefits besides links to come from doing this.

Why you should still care about links

Despite all the noise in the industry, links form the very basis of the web and remain the key component in Google’s algorithm, so having a plan in place for how links are going to be attained is essential for any ambitious business.

Beyond the dramatic improvement in search engine visibility that we all know links can deliver, the right kinds of links can offer:

  • Significant referral traffic
  • Online brand awareness
  • Social proof (improving conversion)

Links were here before Google; they are the stitches that connect the patchwork quilt of randomness that we call the internet. I don’t want to pretend that I forget all about Google when we’re looking at link opportunities but we are constantly looking at ways to get more than just ranking potential out of a link.

Earning links isn’t a myth

The organic, editorially earned link isn’t a myth. Unless you are a big brand, though, it will require some time, creativity, and investment up front. Get it right by building a piece of long-term foundational content, (not solely tapping into something that is hot for five minutes and then gone), and you can provide your business with a platform that means every month you’re not starting with a blank scorecard. You can then layer additional online marketing efforts on top and enjoy a compound effect.

How to get filthy linking rich

Many of you will be familiar with Robert T. Kiyosaki’s Rich Dad Poor Dad—it’s worth a read if you haven’t. The premise of the book is that the rich don’t work for money but rather have money work for them, Robert explains he effectively had two dads growing up (one actually being his friend’s dad); one who died a multi-millionaire, and one who died broke despite having had a decent job and a good education. Long story short, you get rich (and subsequently richer) by thinking differently than everyone else.

There are comparisons that can be drawn between what the book is talking about and most things in our daily lives; the fit get fitter, the rich get richer, bestsellers sell better and so on and so forth. When it comes to SEO, it’s no different.

In fact Mike Grehan wrote a paper which discussed this concept specifically in relating to links and search engines. He highlighted;

“…how great the bias is for high ranking pages which are fundamentally ordered on link based algorithms, to attract more links.”

In essence, those pages that rank prominently strengthen their lead naturally because they attract more links as a result of ranking at the top. Smart marketers can turn some links into more links.

I wrote a post a while back about targeting influencers and content creators at the exact moment they were looking to link, therefore increasing your chances of getting a link. Since then, though, it has become clear to me that this concept really is much bigger than that. We’ve slowly but surely developed and refined the process to maximize the links and eyeballs a content asset can attract passively over time.

And it is that process which I am going to run through today…

  1. Concept
  2. Seed placement
  3. Prime
  4. Supportive outreach
  5. Extend
The chart below shows the growth in referring domains for a content asset we developed using the above process:

ahrefs.com-2014-1-20-13-10-29

The asset was launched six months prior to the start date of this chart and the consistent growth continues to this day—it was designed to meet a need in the market and is something that users and influencers alike have an interest in and will continue to have an interest in for years to come.

That’s over 100 links attained passively, and the average Domain Authority of those (according to LinkBabel) is 63, so these are decent links as well. Sure, not all are big-hitting-need-to-write-home-about links but they are relevant and most are with publishers we’d ordinarily seek a relationship with if we were promoting it proactively.

Here’s a chart showing pageviews for the 6 months after launch (it’s certainly not what we in the industry would consider “viral,” but the asset targets a long-tail phrase, and pageviews are showing steady month-over-month growth):

www.google.com 2014-1-22 15 51 59

Stage 1: Concept

We’re more often than not seeking to cover a question, tackle an industry concept, challenge a misconception or provide the most comprehensive and useful piece on a particular topic.

What makes a good idea?

  • Something you can talk credibly about: It may sound obvious, but don’t stretch your fabric of expertise too far.
  • Something that has long-term appeal: You want to be a value investor rather than a speculator.
  • Something that will appeal to customers AND other content creators.
  • There is currently a void of decent content covering the subject.

Sources of inspiration

The key to this part of the process is to get inspired and then begin the fairly manual process of identifying which of the ideas are the real opportunities. Again, I can use an investing analogy here because it is no different to investing in anything else; start broad, do your research and narrow it down to the opportunities you are going to pursue.

  • Magazines in your industry: Look for the pillar topics that have evergreen potential and see if they are as well served online.
  • Talk to sales teams: They often have valuable insights into customer pain points and common questions.
  • Keyword research tools: Dig through industry keywords (often more toward the long tail, but in some cases big head terms to find people looking for answers and solutions).
  • Use Google Images: Sometimes visual queries are under-served.
  • Related topics in Wikipedia: Browse the “See Also” section to help ignite some lateral thinking.

How do I know it’s an opportunity?

You are ultimately looking to identify queries that are underserved.

Picture yourself in the shoes of both a potential customer and a fellow content creator. Do you feel you can find what you are looking for with the current results that are returned on query X or Y? If not, why not? And how can your planned asset fill that gap?

If you can reach both of those types of users then once you’ve given the asset that little initial nudge, the content itself pays its own way for life.

A strong example of an underserved query is the question “what is outsourcing?” Quite a broad term, but if Google’s Keyword Planner Tool is to be believed, one that gets asked over 5,000 times per month. A good number of those are likely to be other content creators who are seeking a nice succinct explanation or guide to outsourcing that they can reference and link to for a piece they may be writing on a related topic. Imagine creating a visual tutorial that introduces outsourcing and looks at how a business can get started. That would certainly beat the current lineup of content on offer, then you’d just need to carefully optimize it to make sure yours is the asset people find.

What type of assets will work?

I’m a big supporter of evolution rather than revolution in SEO. The format of the content isn’t necessarily the thing you need to focus on (“OMG we can’t do infographics because they are so 2013!”) it is the substance of the piece that is more important. The “problem” isn’t with infographics per se, but rather the way they are executed. Granted, sometimes the opportunity actually is bringing a different format to the table, but the world doesn’t declare books (physical or digital) as “dead” just because a couple of authors put out a couple of bad books.

Maybe it isn’t the vehicle, but rather the person driving it. But I digress.

My point is that this process can be applied to a multitude of different content asset types, the key is recognizing the opportunity you have at hand and whether it is the substance of the piece, the format of the piece, or both, and then act accordingly.

——–

Note: The extent to which and the order in which you complete the following 4 stages depends entirely upon the type of content asset, the type of project and the goal of that project.

For example, we’ve worked on projects where the client didn’t want the asset on their site, they wanted to give it exclusively to a 3rd-party publisher and focus on helping the asset reach prominence on that site so that they could leverage the social proof and traffic (although not the links). Equally, we’ve worked on projects where we publish first on the client site before seeding it with a big publisher.

I’ll be running through each of the stages and then I’ll leave it up to you to slot them together in the way that makes sense for whatever it is you are working on.

———

Stage 2: Seed placement

This is going to be a high-profile publisher directly in your industry or perhaps tangentially related (go where the audience is!), and that site should enjoy prominent syndication. A good example of this is Entrepreneur.com being syndicated to regional news websites who leverage the deeper coverage of business issues that they don’t. We could get into a whole conversation about duplicate content and auto-syndicated links, etc., etc., but I’ll take authoritative, relevant links any day of the week—particularly if I only have to build a relationship with one publisher to get them!

Why give the seed placement to someone else?

The “initial exclusive” ensures we get the attention of the influential blogger and power publisher—they are getting something we’ve put blood, sweat, and tears into first, before anyone else—in some cases before we even publish on the client site. This is frequently a powerful bargaining chip. Remember, though, that the residual links can end up with that third-party site if they end up outranking you (not always the case), but that shouldn’t put you off, because often giving a site an initial exclusive opens doors that wouldn’t be possible when pitching content that is already live on your blog.

Where can I find a seed placement?

If you are stuck for ideas then a good place to start would be one of the multitude of premium advertising networks out there including BuySellAds or Federated Media. Or you can take a dip inside Google Adwords and use their display planner to get some ideas. If you are doing this for a client, then talk to them and ask them which sites they read.

What qualifies as a seed placement?

A fairly straightforward but not necessarily perfect barometer is whether you quote the site by name (because it is a publisher with a recognisable brand), or whether you describe it based on domain authority (because you know nobody has heard of the site). If its the former then you’ve probably got a good candidate, if it’s the latter it doesn’t mean it isn’t a good site but it might be more suited for contacting during the supportive outreach stage in this process.

Another key reason to use the calibre of brand as a barometer is because you can leverage this initial seed placement when it comes to supportive outreach. This publisher’s brand (and their editorial integrity) lends huge amounts of credibility to your asset resulting in a much lower level of friction when talking with other sites because there is a feeling of “If it is good enough for X, this piece must be legit.”

Stage 3: Prime the asset

Publish the asset on your site and prepare it for immediate and long-term success by priming it for easy social sharing and incorporating common sense optimization of on-page factors.

More specifically;

  • Accessibility and visibility of social sharing buttons
  • Accessibility and visibility of any embed codes or downloads
  • Keyword research and optimization of titles and the content itself, relating back to the opportunities identified in stage 1.

These things serve to heighten your visibility across social channels, reduce friction should someone wish to share the piece (either socially or in the form of a link) and finally it heightens your visibility in search—to maximize your reach and longevity of the piece with customers, other content creators and influencers at the very moment they are doing research (looking for a source to cite).

Grab this solid checklist that Rand put together about on-page optimization for a checklist.

Stage 4: Supportive outreach

The aim of this part of the process is to secure the last of the proactive coverage. Links lead to more links so getting your asset visible with some nice initial traction is how we can be sure it’ll be a success long term.

The likelihood is that the types of publishers you’ll be working with at this stage are going to be more niche-specific bloggers, smaller or regional publications and even personal blogs that are authored by experts in your industry.

I put together a post to help you identify, research, and organise link prospects which you might want to have a read of.

Securing the seed placement is a lot more like a high-touch sales/business development relationship so it is harder for me to design a process for you. When it comes to supportive outreach, however, we can probably afford to tailor a template email rather than write bespoke each time. We’re not mass email-blasting here, but we are looking to secure a higher number of links, therefore we need to be efficient.

It isn’t easy to get noticed in someone’s inbox, but there are some best practices for sending these kinds of emails:

  • Find the person’s name
  • Get a professional email address
  • Make sure it is the right person
  • Be meticulous in your proofreading
  • Be personal (but sincere)
  • Respect their time and be concise
  • Think carefully about certain words that might flag spam filters

As well as some really good guides on the subject:

Stage 5: Extend

There are several aspects to this stage, all of which I’ll go over in more detail below:

  • Paid content discovery
  • Paid social media advertising
  • Attribution checks
  • Content repurposing

Paid social media advertising

The three main platforms we work with for these types of campaigns are:

Paid content discovery

A good presentation from Wil Reynolds on this subject.

The three main platforms we work (or have worked) with for these types of campaigns are:

We prefer Outbrain, but it isn’t perfect by any stretch. We’ve found some campaigns devour the budget in minutes, and others barely get any impressions at all despite being for the same client, but I’ll leave you to make your own judgement as to their effectiveness. I wanted to present them as valid campaign extension options because they more often than not tend to add some value.

Content repurposing

Here’s a solid guide to content repurposing over on the Content Marketing Institute.

And some quick ideas to get you started:

  • Translate into other languages: English-language markets are inundated with content, and international markets less so.
  • Turn into other formats such as video, slide decks, or eBooks for wider distribution.

Attribution checks

This is something that can be done on an ongoing basis because if your asset is attracting links on an ongoing basis it will also likely be attracting people who are pinching it or from it and not attributing.

In the early stages of the campaign you can often find some really juicy link opportunities by finding the sites that have covered the piece but not attributed correctly. After that you may find people who “borrow” large chunks of it (Copyscape to the rescue) then you could always ask for the attribution and send them a DMCA if not.

  • Reverse image search using Google Images or Tineye: Need a solid guide to image link building? Look no further than this one.
  • TalkWalker Alerts: Set up a few including parts of the title, full title, brand name etc.
  • Monitoring brand name mentions and manually reviewing these to see if any are content asset coverage with a citation but no link.

—-

Finally – I confess, I haven’t been entirely honest with you, because to really get the most out of this method, you can’t be 100% passive. You might need to tend to it from time to time, updating the piece to keep it relevant, for example. Or consider further “extension” promotions if there are seasonal peaks of interest in the piece; the asset is, after all, dual-purpose. Just because you’ve got it positioned to consistently drive links and traffic, what’s to stop you from being proactive and using it attract more customers at, say, a key buying season in your industry?

—-

So, there you have it: Our process in 3,000 words for developing content assets, some of which go on to earn thousands of links and generate thousands of social shares long after we’ve finished active promotion. With the right idea, the right format, a good initial seed placement, intelligent priming, and thorough supportive outreach, a content asset can take your link building campaigns to a whole new level.

I’d welcome any feedback or questions in the comments below.


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →

Handling User-Generated & Manufacturer-Required Duplicate Content Across Large Numbers of URLs

Posted by randfish

We know that Google tends to penalize duplicate content, especially when it’s something that’s found in exactly the same form on thousands of URLs across the web. So how, then, do we deal with things like product descriptions, when the manufacturers require us to display things in exactly the same way as other companies?

In today’s Whiteboard Friday, Rand offers three ways for marketers to include that content while minimizing the risk of a penalty.

Manufacturer-Required Duplicate Content Across Large Numbers of URLs – Whiteboard Friday

For reference, here’s a still of this week’s whiteboard!

Video Transcription

Howdy Moz fans, and welcome to another edition of Whiteboard Friday. Today I’m going to be chatting a little bit about a very specific particular problem that a lot of e-commerce shops, travel kinds of websites, places that host user-generated and user-review types of content experience with regards to duplicate content.

So what happens, basically, is you get a page like this. I’m at BMO’s Travel Gadgets. It’s a great website where I can pick up all sorts of travel supplies and gear. The BMO camera 9000 is an interesting one because the camera’s manufacturer requires that all websites which display the camera contain a lot of the same information. They want the manufacturer’s description. They have specific photographs that they’d like you to use of the product. They might even have user reviews that come with those.

Because of this, a lot of the folks, a lot of the e-commerce sites who post this content find that they’re getting trapped in duplicate content filters. Google is not identifying their content as being particularly unique. So they’re sort of getting relegated to the back of the index, not ranking particularly well. They may even experience problems like Google Panda, which identifies a lot of this content and says, “Gosh, we’ve seen this all over the web and thousands of their pages, because they have thousands of products, are all exactly the same as thousands of other websites’ other products.”

So the challenge becomes: How do they stay unique? How do they stand out from this crowd, and how can they deal with these duplicate content issues?

Of course, this doesn’t just apply to a travel gadget shop. It applies broadly to the e-commerce category, but also to categories where content licensing happens a lot. So you could imagine that user reviews of, for example, things like rental properties or hotels or car rentals or flights or all sorts of things related to many, many different kinds of verticals could have this same type of issue.

But there are some ways around it. It’s not a huge list of options, but there are some. Number one, you can essentially say, “Hey, I’m going to create so much unique content, all of this stuff that I’ve marked here in green. I’m going to do some test results with the camera, different photographs. I’m going to do a comparison between this one and other ones. I’m going to do some specs that maybe aren’t included by the manufacturer. I’ll have my own BMO’s editorial review and maybe some reviews that come from BMO customers in particular.” That could work great in order to differentiate that page.

Some of the time you don’t need that much unique content in order to be considered valuable and unique enough to get out of a Panda problem or a duplicate content issue. However, do be careful not to go way overboard with this. I’ve seen a lot of SEOs do this where they essentially say, “Okay, you know what? We’re just going to hire some relatively low quality, cheap writers.” Maybe English isn’t even their first language or the country of whatever country you’re trying to target, that language is not their first language, and they write a lot of content that just all sits below the fold here. It’s really junky. It’s not useful to anyone. The only reason they’re doing it is to try and get around a duplicate content filter. I definitely don’t recommend this. Panda is built even more to handle that type of problem than this one, from Google’s perspective anyway.

Number two, if you have some unique content, but you have a significant amount of content that you know is duplicate and you feel is still useful to the user, you want to put it on that page, you can use iframes to keep it kind of out of the engine’s index, or at least not associated with this particular URL. If I’ve got this page here and I say, “Gosh, you know, I do want to put these user reviews, but they’re the same as a bunch of other places on the web, or maybe they’re duplicates of stuff that happened on other pages of my site.” I’m going to take this, and I’m going to build a little iframe, put it around here, embed the iframe on the page, but that doesn’t mean that this content is perceived to be a part of this URL. It’s coming from it’s own separate URL, maybe over here, and that can also work.

Number three, you can take content which is largely duplicative and apply aggregation, visualization, or modifications to that duplicate content in order to build something unique and valuable and new that can rank well. My favorite example of this is what a lot of movie review sites, or review sites of all kinds, like Metacritic and Rotten Tomatoes do, where they’re essentially aggregating up review data, and all of the snippets, all of the quotes are coming from all of these different places on the web. So it’s essentially a bunch of different duplicates, but because they’re the aggregator of all of these unique, useful pieces of content and because they provide their own things like a metascore or a Rotten Tomatoes rating, or an editorial review of their own, it becomes something more. The combination of these duplicative pieces of content becomes more than the sum of its parts, and Google recognizes that and wants to keep it in their index.

These are all options. Then the last recommendation that I have is when you’re going through this process, especially if you have a large amount of content that you’re already launching with, start with those pages that matter the most. So you could go down a list of the most popular items in your database, the things that you know people are searching for the most, the things that you know you have sold the most of or the internal searches have led to those pages the most; great, start with those pages. Try and take care of them from a uniqueness and value standpoint, and you can even, if you want, especially if you’re launching with a large amount of new content all at once, you can take these duplicative pages and keep them out of the index until you’ve gone through that modification process. Now you sort of go, “All right, this week we got these 10 pages done. Boom, let’s make them indexable. Then next week we’re going to do 20, and then the week after that we’ll get faster. We’ll do 50, 100, and soon we’ll have our entire 10,000 product page catalog finish and completed, all with unique, useful, valuable information that will get us into Google’s index and stop us from being considered duplicate content.”

All right everyone, hope you’ve enjoyed this edition of Whiteboard Friday. We’ll see you again next week. Take care.

Video transcription by Speechpad.com


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →

Moz’s 2013 Year in Review: More Than You Ever Wanted to Know About Moz, and Then Even More

Posted by SarahBird

Time for the 2013 end-of-year wrap-up. You can read Rand’s 2012 wrap-up here. The “T” in TAGFEE is for “Transparency,” so let’s get this show started.

Moz 2013 A Year In Review

This is a long post. Here are some convenient links to whatever tickles your fancy:

Four Big Investments in 2013

Community & Customers

Inside Moz HQ

Technical Achievements

Looking Forward

If long-form blog posts aren’t your thing, I invite you to check out our Moz 2013 Year In Review Infographic extravaganza!

Four Big Investments

1. The rebrand from SEOmoz to Moz

We’d been planning the rebrand from SEOmoz to Moz for about 18 months before we executed. The original plan was to launch the rebrand simultaneously with the release of Moz Analytics. Ah, yes. What a lovely dream!

When it became clear that Moz Analytics wasn’t going to be ready before May, we decided to decouple the rebrand from the product launch.

The rebrand went amazingly well. Better than we anticipated. Most people weren’t surprised, which I think is a good thing; we had been seeding the idea of “Moz” for a long time. Recently, Search Engine Land released study results indicating that Moz is the second-most recognized marketing technology brand. Happily, 85% of people who listed us correctly used “Moz” instead of “SEOmoz.” Whoa!


Search Engine Land Most Recognized Brands

We suffered a slight dip in traffic after the switch from seomoz.org to moz.com, but managed to recover quickly. <high five> You can see our traffic stats in the Community and Customers section below.

2. The epic nine-month launch of Moz Analytics

We began launching Moz Analytics in May and are only now wrapping up the final phase of launch. Rebuilding the old PRO application from back to front was the biggest and highest-risk endeavor we’d ever undertaken. Including product planning, we worked on it for two+ years, and a team of engineers spent 18+ months building it.

The Moz Analytics launch deserves a thoughtful blog post on its own. I tried to capture the complexity, disappointment, and excitement when drafting this post, but it’s just not possible.

So I’ll just say this: Launch diverged dramatically from the plan. Some of it was forgivable naiveté about the complexity of the project, and some of it was just plain old stupid mistakes. All of the factors were valuable lessons.

I’m relieved and happy to say that we’re wrapping up the “launch phase” of Moz Analytics very soon. We’ve almost solved the the critical bugs, and soon we’ll be launching some critical features (like monthly timeframes) that weren’t quite critical enough to block public release.

3. Building data centers in Virginia, Washington, and Texas

We create a lot of our own data at Moz, and it takes a lot of computing power. Over the years, we’ve spent many small fortunes at Amazon Web Services. It was killing our margins and adding to product instability. Adding insult to injury, we’ve found the service… lacking.

Building our private cloud

We spent part of 2012 and all of 2013 building a private cloud in Virginia, Washington, and mostly Texas.

This was a big bet with over $4 million in capital lease obligations on the line, and the good news is that it’s starting to pay off. On a cash basis, we spent $6.2 million at Amazon Web Services, and a mere $2.8 million on our own data centers. The business impact is profound. We’re spending less and have improved reliability and efficiency.

Our gross profit margin had eroded to ~64%, and as of December, it’s approaching 74%. We’re shooting for 80+%, and I know we’ll get there in 2014.

4. Growing the Moz team

We ended the year with 134 people on the team. In 2013, we brought in 47 new people, nearly a person each week. We also saw 16 people move on. That’s a tremendous amount of change and growth on top of a high-headcount growth year in 2012. It’s invigorating and humbling when I think of the talent we’ve brought together at Moz. Check out our Annual Report Infographic for lots fun extras on the team.

Headcount Growth

Financial Performance

Revenue grew 33% last year and ended at $29.3 million.

Gross Revenue

Product Revenue

That is off-plan performance. It could have been even worse. Quarters 1 and 2 were actually really strong, and in a subscription business, the year is made by Q1 and Q2 net adds. In the second half of the year, though, we lost momentum while in launch mode.

What happened? Many books will be written by many historians on what happened at Moz in 2013. (Okay, maybe not.)

Here is a list of contributing factors, in no particular order (like I said, this is really a much bigger topic than we can squeeze into this post):

  • Delayed launches of the rebrand and Moz Analytics (MA)
  • Customer unhappiness from some nasty bugs at launch
  • Customer unhappiness from some high-priority features not included at launch
  • Lower-quality leads than hoped through the invite list for MA
  • Compromised marketing funnel during the transition time from the legacy PRO app to MA
  • Mismatch between marketing materials and launch offering

It feels really good to have this launch nearly behind us. I’m looking forward to the next phase of the product development cycle: iterate, iterate, iterate. And we’ll take the lessons of this launch with us into all of our future projects.

Our Cost of Goods Sold came in at approximately $10.8 million.

The vast majority of this spend is Amazon Web Services, listed here as “Cloud Services” (see the section above on data centers for more context). While building our data centers and moving our systems over, we paid for both the data centers and Amazon. In 2014, we should see a substantial reduction in Cloud Services because we’ll have moved almost entirely off Amazon.

Our Gross Profit Margin for the year came in at 63% overall, but it was up to 70% and climbing in December. Data centers FTW!

For those of you curious about what we spend money on, feast your eyes:

I’ve included the expense as a percentage of revenue to better express how the business scales. Notice the growth in Personnel (headcount- and benefits-driven), Professional Contractors (the fleet to help us get Moz Analytics out the door), Office Expenses (doubling our square footage means more supplies and snacks!), and the arrival of the Data Center Depreciation line.

Yes, you’re reading that right. The percentage of revenue is greater than 100% when you add it up. We’re not profitable this year. We’re ending the year with a $5,754,925 EBITDA loss (that’s fancy accounting-speak for how much money was left over after you paid the bills).

We knew we were going to burn in 2013. That’s why we took the $18m Series B. This is a bigger loss than we planned on, though, and we’re disappointed we missed our goals.

The good news is that we have enough capital to keep growing the business, and we’re really excited to have the hairy launch behind us and a clean platform on which we can start iterating. We expect to be profitable in Q3 of this year.

Community & Customers

At the end of the year, over 25,000 people had Pro subscriptions.

Over 21,000 of those accounts are paying subscribers.

Total Pro Subscriber breakdown

On the one hand, I’m disappointed because I don’t think we met our potential. We have the skills, resources and passion to build the best Inbound Marketing Analytics software on the planet. We’re on the path, but we’re not there yet. The whole team is picking up the pace. The destination keeps moving too, which is part of the fun.

It was a pretty amazing year for web traffic. We’re seeing a little dip here at the end of the year, but we averaged 2.9 million uniques per month. Wow.

Web Traffic Moz

Our organic search traffic rose by 28% this year, even with the little hit we took during the transition from SEOmoz.org to Moz.com.

Organic Search Traffic

Our community engagement metrics increased really nicely this year. (Thanks if y’all are still reading this!) Also, people LOVE Whiteboard Friday. Can you believe folks watched over 35,000 hours!?

Inside Moz HQ

I already mentioned the team growth in my Big Four above. What I didn’t talk about is how awesome it is to be a part of this team.

Total Charitable Donations

Can you believe that combined we donated over $100k to charity in 2013?! Mozzers gave $41k+ to their favorite charities. Moz contributed $63k+ as part of our 150% Moz Match program. That’s an average of ~$783 per Mozzer.

I’m really proud of this number. It shows me that I work with people who believe the world can be a better place and are willing to do something about it. It excludes the time Mozzers have donated; We should start tracking that, too.

The Annual Report has a complete list of the organizations we’ve helped.

It’s hard to capture what it feels like to work at Moz. This list helps:

Technical Achievements

We’ve already talked about building Moz Analytics and the new data centers. Those are major achievements, but they aren’t the only things we’ve been busy with. Au contraire.

Moz 2013 Deployments

Moz is an increasingly complicated business. We have loads of tools. Even if you’re a long-time Moz fan, I bet we have tools you’ve never seen. We’ve been making investments in some of our key tools and the back-end infrastructure to support complex web properties.

Launched Fresh Web Explorer in April 2013

We’re really excited to offer a simple, high quality mentions-tracking tool. This is one of our most powerful features, but is still a relatively hidden gem. Do yourself a favor and go check it out. It’s better than Google Alerts, and way cheaper than enterprise-y mention trackers.

Relaunch GetListed in May 2013

We acquired GetListed in 2012 and did a complete back-to-front rebuild in early 2013. The rebuild improved scalability, reliability, speed, and allowed folks to log in to GetListed with their Moz accounts. The improvements laid the groundwork for an upcoming launch that we can’t wait to share with you! The new release will be a major step forward in listing management.

Followerwonk Improvements

Check out Social Authority Score and our Partnership with Buffer.

Open Site Explorer Improvements

We added Just Discovered Links to Open Site Explorer in May 2013. We’re working hard to get you fresh link data. There will be more to come in 2014.

Sexy Behind-The-Scenes Stuff

Well, we think it’s sexy. We rebuilt our billing system (rapture!), updated our email management back-end (joy!), and created a unified authentication system to tie all our different web properties together (hallelujah!).

Looking Forward

Things are starting to move fast around here, and that’s a good thing. There is a renewed sense of energy. Launch is behind us, and we can focus on bug squashing, tuning, and adding some critical MA features like monthly timeframes, a keyword-not-provided solution, and a content section. We’re getting a little bit closer each month to our goal of 80+% gross profit margin (GPM). The launch of our Moz Local v.1 is in alpha testing as I write.

For the next several months the company is focused on (1) Increasing retention by making happier customers, (2) Acquiring new customers by improving the funnel and driving high-quality traffic to the site, (3) Getting to 80% GPM, and (4) Launching and learning from our v.1 Local product.

Rand and I are settling into our new roles, and the whole team is starting to rock a faster, more iterative approach to building software. We’re also learning our way around our brand spanking new digs. If you’re in Seattle, you should come say “hi.”

Did I mention the Annual Report?


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →

Moz’s 2013 Year In Review: More Than You Ever Wanted To Know About Moz, And Then Even More

Posted by SarahBird

Time for the 2013 end-of-year wrap-up. You can read Rand’s 2012 wrap-up here. The ‘T’ in TAGFEE is for “Transparency,” so let’s get this show started.

Moz 2013 A Year In Review

This is a long post. Here are some convenient links to whatever tickles your fancy:

Four Big Investments in 2013

Community & Customers

Inside Moz HQ

Technical Achievements

Looking Forward

If long-form blog posts aren’t your thing, I invite you to check out our Moz 2013 Year In Review Infographic extravaganza!

Four Big Investments

1. The rebrand from SEOmoz to Moz

We’d been planning the rebrand from SEOmoz to Moz for about 18 months before we executed. The original plan was to launch the rebrand simultaneously with the release of Moz Analytics. Ah, yes. What a lovely dream!

When it became clear that Moz Analytics wasn’t going to be ready before May, we decided to decouple the rebrand from the product launch.

The rebrand went amazingly well. Better than we anticipated. Most people weren’t surprised, which I think is a good thing; we had been seeding the idea of “Moz” for a long time. Recently, Search Engine Land released study results indicating that Moz is the second-most recognized marketing technology brand. Happily, 85% of people who listed us correctly used “Moz” instead of “SEOmoz.” Whoa!


Search Engine Land Most Recognized Brands

We suffered a slight dip in traffic after the switch from seomoz.org to moz.com, but managed to recover quickly. <high five> You can see our traffic stats in the Community and Customers section below.

2. The epic nine-month launch of Moz Analytics

We began launching Moz Analytics in May and are only now wrapping up the final phase of launch. Rebuilding the old PRO application from back to front was the biggest and highest-risk endeavor we’d ever undertaken. Including product planning, we worked on it for two+ years, and a team of engineers spent 18+ months building it.

The Moz Analytics launch deserves a thoughtful blog post on its own. I tried to capture the complexity, disappointment, and excitement when drafting this post, but it’s just not possible.

So I’ll just say this: Launch diverged dramatically from the plan. Some of it was forgivable naiveté about the complexity of the project, and some of it was just plain old stupid mistakes. All of the factors were valuable lessons.

I’m relieved and happy to say that we’re wrapping up the “launch phase” of Moz Analytics very soon. We’ve almost solved the the critical bugs, and soon we’ll be launching some critical features (like monthly timeframes) that weren’t quite critical enough to block public release.

3. Building data centers in Virginia, Washington, and Texas

We create a lot of our own data at Moz, and it takes a lot of computing power. Over the years, we’ve spent many small fortunes at Amazon Web Services. It was killing our margins and adding to product instability. Adding insult to injury, we’ve found the service… lacking.

Building our private cloud

We spent part of 2012 and all of 2013 building a private cloud in Virginia, Washington, and mostly Texas.

This was a big bet with over $4 million in capital lease obligations on the line, and the good news is that it’s starting to pay off. On a cash basis, we spent $6.2 million at Amazon Web Services, and a mere $2.8 million on our own data centers. The business impact is profound. We’re spending less and have improved reliability and efficiency.

Our gross profit margin had eroded to ~64%, and as of December, it’s approaching 74%. We’re shooting for 80+%, and I know we’ll get there in 2014.

4. Growing the Moz team

We ended the year with 134 people on the team. In 2013, we brought in 47 new people, nearly a person each week. We also saw 16 people move on. That’s a tremendous amount of change and growth on top of a high-headcount growth year in 2012. It’s invigorating and humbling when I think of the talent we’ve brought together at Moz. Check out our Annual Report Infographic for lots fun extras on the team.

Headcount Growth

Financial Performance

Revenue grew 33% last year and ended at $29.3 million.

Gross Revenue

Product Revenue

That is off-plan performance. It could have been even worse. Quarters 1 and 2 were actually really strong, and in a subscription business, the year is made by Q1 and Q2 net adds. In the second half of the year, though, we lost momentum while in launch mode.

What happened? Many books will be written by many historians on what happened at Moz in 2013. (Okay, maybe not.)

Here is a list of contributing factors, in no particular order (like I said, this is really a much bigger topic than we can squeeze into this post):

  • Delayed launches of the rebrand and Moz Analytics (MA)
  • Customer unhappiness from some nasty bugs at launch
  • Customer unhappiness from some high-priority features not included at launch
  • Lower-quality leads than hoped through the invite list for MA
  • Compromised marketing funnel during the transition time from the legacy PRO app to MA
  • Mismatch between marketing materials and launch offering

It feels really good to have this launch nearly behind us. I’m looking forward to the next phase of the product development cycle: iterate, iterate, iterate. And we’ll take the lessons of this launch with us into all of our future projects.

Our Cost of Goods Sold came in at approximately $10.8 million.

The vast majority of this spend is Amazon Web Services, listed here as “Cloud Services” (see the section above on data centers for more context). While building our data centers and moving our systems over, we paid for both the data centers and Amazon. In 2014, we should see a substantial reduction in Cloud Services because we’ll have moved almost entirely off Amazon.

Our Gross Profit Margin for the year came in at 63% overall, but it was up to 70% and climbing in December. Data centers FTW!

For those of you curious about what we spend money on, feast your eyes:

I’ve included the expense as a percentage of revenue to better express how the business scales. Notice the growth in Personnel (headcount- and benefits-driven), Professional Contractors (the fleet to help us get Moz Analytics out the door), Office Expenses (doubling our square footage means more supplies and snacks!), and the arrival of the Data Center Depreciation line.

Yes, you’re reading that right. The percentage of revenue is greater than 100% when you add it up. We’re not profitable this year. We’re ending the year with a $5,754,925 EBITDA loss (that’s fancy accounting-speak for how much money was left over after you paid the bills).

We knew we were going to burn in 2013. That’s why we took the $18m Series B. This is a bigger loss than we planned on, though, and we’re disappointed we missed our goals.

The good news is that we have enough capital to keep growing the business, and we’re really excited to have the hairy launch behind us and a clean platform on which we can start iterating. We expect to be profitable in Q3 of this year.

Community & Customers

At the end of the year, over 25,000 people had Pro subscriptions.

Over 21,000 of those accounts are paying subscribers.

Total Pro Subscriber breakdown

On the one hand, I’m disappointed because I don’t think we met our potential. We have the skills, resources and passion to build the best Inbound Marketing Analytics software on the planet. We’re on the path, but we’re not there yet. The whole team is picking up the pace. The destination keeps moving too, which is part of the fun.

It was a pretty amazing year for web traffic. We’re seeing a little dip here at the end of the year, but we averaged 2.9 million uniques per month. Wow.

Web Traffic Moz

Our organic search traffic rose by 28% this year, even with the little hit we took during the transition from SEOmoz.org to Moz.com.

Organic Search Traffic

Our community engagement metrics increased really nicely this year. (Thanks if y’all are still reading this!) Also, people LOVE Whiteboard Friday. Can you believe folks watched over 35,000 hours!?

Inside Moz HQ

I already mentioned the team growth in my Big Four above. What I didn’t talk about is how awesome it is to be a part of this team.

Total Charitable Donations

Can you believe that combined we donated over $100k to charity in 2013?! Mozzers gave $41k+ to their favorite charities. Moz contributed $63k+ as part of our 150% Moz Match program. That’s an average of ~$783 per Mozzer.

I’m really proud of this number. It shows me that I work with people who believe the world can be a better place and are willing to do something about it. It excludes the time Mozzers have donated; We should start tracking that, too.

The Annual Report has a complete list of the organizations we’ve helped.

It’s hard to capture what it feels like to work at Moz. This list helps:

Technical Achievements

We’ve already talked about building Moz Analytics and the new data centers. Those are major achievements, but they aren’t the only things we’ve been busy with. Au contraire.

Moz 2013 Deployments

Moz is an increasingly complicated business. We have loads of tools. Even if you’re a long-time Moz fan, I bet we have tools you’ve never seen. We’ve been making investments in some of our key tools and the back-end infrastructure to support complex web properties.

Launched Fresh Web Explorer in April 2013

We’re really excited to offer a simple, high quality mentions-tracking tool. This is one of our most powerful features, but is still a relatively hidden gem. Do yourself a favor and go play around with it. It’s better than Google Alerts, and way cheaper than enterprise-y mention trackers.

Relaunch GetListed in May 2013

We acquired GetListed in 2012 and did a complete back-to-front rebuild in early 2013. The rebuild improved scalability, reliability, speed, and allowed folks to log in to GetListed with their Moz accounts. The improvements laid the groundwork for an upcoming launch that we can’t wait to share with you! The new release will be a major step forward in listing management.

Followerwonk Improvements

Check out Social Authority Score and our Partnership with Buffer.

Open Site Explorer Improvements

We added Just Discovered Links to Open Site Explorer in May 2013. We’re working hard to get you fresh link data. There will be more to come in 2014.

Sexy Behind-The-Scenes Stuff

Well, we think it’s sexy. We rebuilt our billing system (rapture!), updated our email management back-end (joy!), and created a unified authentication system to tie all our different web properties together (hallelujah!).

Looking Forward

Things are starting to move fast around here, and that’s a good thing. There is a renewed sense of energy. Launch is behind us, and we can focus on bug squashing, tuning, and adding some critical MA features like monthly timeframes, a keyword-not-provided solution, and a content section. We’re getting a little bit closer each month to our goal of 80+% gross profit margin (GPM). The launch of our Moz Local v.1 is in alpha testing as I write.

For the next several months the company is focused on (1) Increasing retention by making happier customers, (2) Acquiring new customers by improving the funnel and driving high-quality traffic to the site, (3) Getting to 80% GPM, and (4) Launching and learning from our v.1 Local product.

Rand and I are settling into our new roles, and the whole team is starting to rock a faster, more iterative approach to building software. We’re also learning our way around our brand spanking new digs. If you’re in Seattle, you should come say “hi.”

Did I mention the Annual Report?


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →