Posted by Daniel_Marks

It seems like every couple months (weeks?) there’s a new post predicting the end of SEO:

But rather than proclaiming that SEO is already dead (it’s not), let’s look at 3 ways in which the SEO industry might eventually die and ways in which SEOs can prepare themselves.

1. New ads

Google is constantly experimenting with new ad formats that actually provide a better user experience than organic results. The better the ads, the less traffic that will be captured by organic listings. What are some examples of when PPC ads provide a better UX than organic results?

Finding service providers in select cities:

Google has rolled out home service ads to a few markets as a way of making it easier to find various contractors. Even sites with incredible local SEO will have a hard time competing with the convenience of these ads, not to mention the extremely valuable endorsement by Google.

More info: Google Home Services Ads Launch In AdWords Express

Researching cars:

This is a relatively simple example of Google providing a bunch of relevant information directly in the SERPs with a simple interface that will, inevitably, come at the expense of people clicking through to organic listings about car reviews, details, dealerships, etc. I suspect that Google will continue rolling out these rich, informational interfaces to high-value verticals such as credit cards, mortgages, legal services, and so on.

More info: Google launches its giant mobile search ads for automakers in the US

Finding flights:

It’s hard to imagine such a prominent, compelling interface not sucking up a decent amount of organic clicks. Google Flights has also likely contributed to the fact that Google earns twice as much travel-related revenue as Expedia.

App discovery

This is one of the most ambitious ad interfaces that Google offers — you can literally play apps directly within Google! No need to download the app or click through to a site. It’s incredible.

Image source

SEO hasn’t traditionally been a huge driver of app discovery, so app streaming for games specifically might not be that disruptive to SEOs, but you can imagine this functionality being rolled out for all sorts of purposes. For example, instead of building functionality similar to Google Flights, maybe Google could simply send you to the Kayak app interface within search results and piggyback off the improved user experience of apps dedicated to one specific purpose.

More info: Google Adds NEW Interactive Ad Format Targeting Gamers

Searching for products

As interesting as the previous examples were, the most dangerous Google ad products for most SEOs would likely be the different ones related to product discovery.

Product Listing Ads (PLAs), for example, offer a fairly basic interface relative to the previously mentioned examples, but this simplicity makes them very dangerous because it makes them so easy to scale. Google doesn’t need to build a bespoke solution for different verticals or sets of queries.

It’s not hard to imagine a future where product queries on Google simply return a large set of product cards with the option to buy directly within the Google interface. The pieces are already there with PLAs and the limited rollout of the ability to buy directly on Google through select websites. All it would take is Google expanding the number of product cards and the number of sites that offer direct checkout through Google. The implications of a shift like this are hard to overestimate.

These product-related ad interfaces include:

• Product Listing Ads (PLAs):

• Showcase shopping ads:

More info: Google rolling out major change to PLAs for broad product queries, among other Shopping updates

• Buying directly on Google:

More info: Winning the shopping micro-moments

There are other examples of rich ad interfaces (please share some below, as it’s always interesting to see more!) and Google has many reasons to continue rolling them out as far and wide as possible:

• To attract more clicks: The more compelling the ad, the more people will click on it, the more money Google will make
• As a response to ad blockers: Entice users to whitelist Google because their ads are actually a better user experience than organic results
• Simply a better UX: Finding a handyman through the new format is easier than navigating the organic results, which makes people happy, which makes Google happy

What can SEOs do about it?

• Stay aware of these new ad formats to make sure you’re experimenting with those that are relevant to your business
• Avoid competing on SERPs that are overtaken by interactive ads
• Find ways to differentiate your on-site experience from what Google is offering

Best-case scenario:

Ad-blocking continues to grow and these rich ads remain on a small percentage of overall queries because they’re difficult to scale.

2. New search interfaces

What happens when people no longer find what they’re looking for by typing in a Google search and clicking through to a result? Some of these alternative interfaces include:

Voice search

It’s difficult to rank for a search query that is heavily personalized and has only one result:

Non-Google “search engines”

There are a lot of sites that arguably offer a better search experience for a specific type of query:

• Wikipedia – Informational queries
• Yelp – Local business queries
• Amazon – Transactional queries

Will people shift more and more of their searches to sites that offer a search experience tailor-made to one specific type of query?

“Pre-search,” such as Google Now

Google Now effectively tries to give you information you’re interested in before ever having to type in a query:

You can imagine quite a few verticals that could be disrupted by improvements to pre-search:

• Flights: We know you tend to fly home for the holidays. Instead of searching for “flights to Vancouver,” we’ll surface some holiday flight deals for you in November.
• Entertainment: You don’t need to search for a specific movie or play. We’ll surface tickets to events we predict you’ll be interested in before you ever type in a query.
• Food: We know you’re walking around at dinnertime and there happens to be an Indian food restaurant nearby which we predict you’d like — let’s send you a notification about it.
• Products: We know you tend to buy Jordan shoes. Let’s show you the latest Jordan release before you ever need to look for it.

Using chatbots

Perhaps conversational commerce will actually take off and people will start finding products/information by using chatbots:

Image source

More examples here: 11 Examples of Conversational Commerce and Chatbots in 2016

Shrinking SERPs

This has been well-covered, but Google continues to aggressively enrich organic results such that the mythical “ten blue links” SERP only makes up about 3% of searches:

The expansion of ads above the fold for some queries hasn’t helped, either. It’s hard to capture organic clicks on a SERP that looks like this (cut off):

These changes are especially impactful on mobile devices which already have limited screen real estate as is.

What can SEOs do about it?

• Optimize for whatever “search engine” your users are on. You’ll need to understand where your audience is searching for information that might be relevant to your business and then optimize for the platform they’re on.
• Use structured data. The easier your site is to understand, the more future-proof it’ll be.
• Avoid competing on SERPs that are overrun by rich interfaces.

Best-case scenario:

These new interfaces consume a relatively small percentage of overall searches. They might continue to cover more and more informational queries (“when is Mother’s day 2017?”), and personal ones (“set an alarm for 7am”), but transactional queries (“new Jordan shoes”) remain on conventional screens because ultimately, finding products through voice search or a chatbot might not be the most enjoyable experience:

1/ Conversational commerce is unproven, even in Asia. If texting takes more time than clicking a button on a webview, why is it better?
— Connie Chan (@conniechan) April 1, 2016

3. New Google?

Google could potentially become so good at understanding websites that you don’t need to worry about SEO. Good user experience could become 100% indistinguishable from good SEO. Want to use asynchronous JavaScript to render your global nav? Go for it! Want to hide content behind a sign-in wall? No problem! Want to launch your site internationally without hreflang tags? Who cares! Google doesn’t really want to reward a site because it knows what rel=canonical is; it wants to reward it because it satisfied a user’s intent. Therefore, Google is inherently working to make SEOs obsolete; maybe one day they’ll succeed.

What can SEOs do about it?

Broaden your skillset and make sure you’re providing value beyond simply optimizing a website for Google.

Best-case scenario:

Google will always need the help of SEOs to understand the Internet.

Despite these threats, I think it’s very unlikely that SEO disappears as a discipline anytime soon. I have yet to run into a site that doesn’t have large SEO opportunities to capture, given the right projects. I also believe the best-case scenario for each threat is actually the most likely scenario. That being said, it can still be helpful to think through future threats to the SEO industry. Can you think of any others?

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Posted by randfish

Friends and fellow SEOs, I just need a few minutes of your time. This is gonna be short and sweet.

If you’re optimizing a page to rank well for a keyword or set of keywords, you probably use some sort of checklist to make sure you’re doing the right things. That might be through an SEO plug-in like Yoast or through Moz Pro’s On-Page Grader, or it might be just be a mental checklist. The problem is, there’s a crucial set of flaws in how I’ve seen a lot of marketers and SEOs approaching on-page SEO in the last few months, and I want to help.

These five mistakes and biases are popping up too often in our field, so let’s address each with simple, tactical fixes.

#1: Kill those keyword repetition rules

I know. Many tools, free and paid, check for how many times a keyword is used on a page and in certain elements (like alt attributes of images or meta description tags or in bold text). The SEO software world’s on-page suggestions, Moz’s included, are far behind Google sophistication in this sense, but you don’t have to be. Use tools’ simple rules and checks to make sure you’re meeting the minimum bar, but don’t fall for advice like “1 use of the keyword phrase every 100 words” or “at least 4 uses of the keyword in HTML text.”

The MozBar’s on-page suggestions are pretty good for this (though even it has some flaws, e.g. 75-character URL limits strikes me as too short), and don’t get bogged down in much X number of repetitions malarky. Remember that Google cares a lot about how visitors interact with your content. If searchers don’t click on your listing, or do, but bounce back to the SERP because you’re not delivering the content or experience they want, you’ll soon be off page one (see Brafton’s excellent, recent case study on this).

Bottom line: Yes, it’s still wise to use the keyword that searchers type into Google in your title, your description, and on the page. But repetition-based rules are not gonna boost your rankings, and may inhibit your usability and content quality, which have far greater impacts.

#2: Searcher intent > raw keyword use

Serve the goals of the searcher. Deliver the experience they need and the answers they want. This is vastly more important than any simplistic keyword use rule.

Want a quick and easy way to figure out what searchers are seeking around a broad keyword? Do some basic keyword research!

E.g. I popped “faberge eggs” into Keyword Explorer, looked at the suggestions list, chose the “are questions” filter, and BOOM. KWE is giving me insight into exactly what people want to know about the eggs: What are they? How do you make them? How much do they cost? How many were made? Who was Faberge?

You don’t have to use KWE for this; most keyword research tools — even free ones like Ubersuggest or AdWords — will get you there. The goal is to understand what searchers want, and deliver it to them. For example, there are a lot of image searches for Faberge Eggs, suggesting that photos are critical to delivering the right user experience. The many questions and searches related to price and construction suggest that some folks want their own and, thus, providing links or information about how to craft replicas or where to buy them probably makes great sense, too.

In my experience, it’s vastly easier to create content of any kind that serves your visitors first, then retrofit that content with keyword rules vs. the other way around. I get deeply worried when I see marketers or content creators putting the cart before the horse and focusing on keyword use as though some precise placement will incite Google to rank you ahead of all those content pieces that satisfy and delight their searchers.

Bottom line: Discover what searchers want and deliver it to them before you worry about keyword use or repetition in your content.

#3: Related topics and keywords are ESSENTIAL

Raw keyword repetitions and simplistic rules don’t take you far in 2017, but… related topics absolutely do. Google wants to see documents that intelligently use words and phrases that connect — semantically, lexically, and logically — to the queries searchers are using. Those topics help tell Google’s on-page quality analysis systems that your content A) is on-topic and relevant, B) includes critical answers to searchers’ questions, and C) has credible, accurate information.

Let me show you what I mean:

Check out that badass featured snippet. It’s not the #1 ranked page. And strangely enough, it’s the page with the fewest links and linking root domains on page one of Google’s SERPs. But it NAILS the content optimization, providing the right answers in the right format for both Google and searchers.

Seriously, that’s the competition — 9 sites you’ve definitely heard of, whose media brands and domain authority would make you think a come-from-nowhere underdog wouldn’t stand a chance in these SERPs. And yet, there it is, like a beautiful Cinderella story dominating page one.

Want to replicate this success? It’s not that hard.

Step one: Use related topics and keywords. The MozBar makes this easy:

I believe there are a few other tools that provide this functionality, including the Italian SEO Suite, SEOZoom. The MozBar gets its suggestions by crawling the pages that rank for the keyword, extracting out unique terms and phrases that appear on those pages more frequently than in other content across the web, and then listing them in order of relative importance/value.

It makes sense that words like “Peter Carl Faberge,” “Tsar,” “Imperial Easter Egg,” and “Faberge Museum” would all belong on any content targeting this search query. If you’re missing those terms and trying to rank, you’re in for a much more difficult slog than if you employ them.

Step two: If there’s any chance for a featured snippet in the SERP, aim for it by optimizing the format of your content. That could mean a list or a short explanatory paragraph. It might mean a single sentence atop the page that gives the quick-and-dirty answer while beckoning a searcher to click and learn more. Dr. Pete’s guide to ranking #0 with featured snippets will give you more depth on how to get this right.

The best part about this is that few SEOs are doing this well right now. Many don’t even know these processes or tools exist. And that means… it’s still a competitive advantage if you do it 🙂

Bottom line: There are keywords beyond synonyms or raw repetitions that can help you rank and claim the featured snippet position. You can find them manually or with tools, and employ them in your content to dramatically boost on-page SEO.

#4: Stop assuming links always beat on-page

This one’s dead simple. We need to change our biased thinking about links and content from the days of 2012. Back then, it was still the case that a few more links with anchor text would move even an irrelevant, low-quality page of content above better and more valuable pages. Today, it’s vastly more likely that very-well-linked-to pages (as in the example above) are getting their butts handed to them by marketers who go above and beyond with their on-page SEO efforts, winning despite a link deficit because they deliver the content and the experience Google (and searchers) want.

Bottom line: If you’re ranking on page 2 or 3, blunt-force link building shouldn’t be the only tool in your wheelhouse. Modern on-page SEO that better serves searchers and more intelligently considers content formatting and word usage and searcher satisfaction has got to be part of the equation.

#5: Pages matter, but so, too, do the sites hosting them

In 2012, Wikipedia and big sites like them dominated many results simply by virtue of their raw link authority and importance. Today, domain authority still plays a role, but it’s not just link equity or the size and popularity of the site that matters. There’s an element of topical authority and expertise in Google’s algorithm that can deliver dramatic results to those willing to lean into it.

For example, in the SEO field, Moz has topical authority thanks to our years of writing about the subject, earning links from the field, becoming associated with the subject, and the close semantic connection that the words “Moz” and “SEO” have all over the web. The entity *Moz* surely lives in some Google database with a close word-association to SEO, just as SeriousEats lives alongside recipes, Dribbble lives alongside design, Zappos lives alongside shoes, and Zillow lives alongside real estate.

Last year, I showed off this slide when talking about the power of brand associations:

In many cases, it’s not just about optimizing a page for a keyword, or earning links to that page, but about what your brand means to people and how the entity of your brand or organization might be associated with topics and topical authority in Google’s eyes. This means that “on-page optimization” sometimes extends to “on-site optimization” and even “off-site brand building.”

If Moz wanted to start ranking well for keywords far outside its current areas of thought leadership and topical relevance, we’d likely need to do far more than just go through the on-page SEO checklist and get some anchor text links. We’d need to create associations between our site and that content space, and indicate to Google and to searchers that they could trust us on those topics. If you’re working on ranking for sets of keywords around a subject area and struggling to make progress despite nailing those two, topical authority may be to blame.

How do you build up authority around a topic? You associate your brand with it through online and offline campaigns. You publish content about it. You earn links from sites that talk about it. Your brand name gets searched for by people seeking it. You develop a following from the influencers around it. You become synonymous with it. There are thousands of tactics to pursue, and every organization is going to do best with the tactics that work for their audience, play to their strengths, and enable them to uniquely stand out. Just make sure you figure this into your calculus when considering why you may not be ranking, and what you may need to do differently.

Bottom line: Websites earn associations and connections with subject matter areas in Google. To earn rankings, you may need to address your entire site’s brand focus, not just an individual page’s keyword targeting.

As always, I look forward to your thoughts around these issues and the tips I’ve given. I know many SEOs are already on top of these, but given how often I still see old-school on-page SEO practices in play, there’s clearly still an opportunity to stand out by getting them right.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Posted by KaneJamison

At least once or twice per month, I talk to a small e-commerce store owner who wants to invest in content marketing. Often times, I have to break it to them that they’re not ready for content marketing.

You see, before you spend a bunch of time generating traffic from your target audience, it’s important to make sure those visitors get the best experience possible while browsing your store.

So, in this post, I want to give store owners and e-commerce newbies a clear idea of where they can invest their time before investing in more paid and organic traffic to their sites. Many of these can be accomplished for less than $1,000 or a few hours of your time.

With a few small-scale investments you can help drive performance on conversions, SEO, and more.

So what are they?

1. Rewrite Your Weak Product Descriptions
2. Take Better Product Photography
3. Build Lookbooks & Product Collections
4. Start Adding Product Videos
5. Upgrade Your Review Software & Process

Let’s look at these opportunities in detail, and better yet, show you some actual examples of what your site could look like.

Rewrite your weak product descriptions

From product details to features and benefits, product descriptions must pack a lot of information in a short format. You may have overlooked some missed opportunities.

If you answer “yes” to any of the following questions, consider investing in improved product descriptions.

1 – Does your current product page copy speak only to your ideal customer?

If you’ve built buyer personas for your brand, make sure the copy addresses the appropriate persona’s unique pain points and concerns. Bland descriptions meant to appeal to everyone — or just bots — aren’t as effective.

This high chair example from 4moms.com focuses on the three things that matter to their audience: single-handed adjustments, spilt-food prevention, and easy cleanup.

2 – Does your copy focus on benefits rather than features?

You can list features all day long, but customers really want to know how your product will make their life better.

The Amazon Echo sales page does a great job of focusing less on the technical features of the product, and more on the cool things you can do with it.

3 – Are you describing your product with the same words that your customers use?

Using the same language that your customers do will help you better communicate with your target audience in a way that sounds natural for them and touches on their pain points.

A simple way to find these words is to do some reverse engineering. Start by looking at customer reviews and feedback you’ve collected (and those of your main competitors as well) to pick out common words and phrases that satisfied customers are using. From here, you can tie that customer language back into your own descriptions.

I was shopping for a new tent last week and saw this awesome reviewer on Amazon drive home a point that the copywriters had missed. If you read that entire review, the phrase “family tent” is mentioned about 13 times.

But if you read the product description, “family tent” only shows up once. The description fails to mention many of the benefits covered by the reviewer: lots of pockets, sleeping arrangements, ability to catch a breeze but keep the doors closed, etc.

There’s an opportunity here for a competitor in the tent or outdoor space to improve their own product descriptions for the same tent (or even put together a larger guide to family tents).

4 – Are you telling your product’s story?

The folks over at Rogue Brewing understand that the people buying gifts from their website are probably passionate about well-made products, not just well-made beer. Here’s a great example from their site that tells the story of their 28-year search for a decent beer shucker (bottle opener):

Take better product photography

Photography matters. Research from BigCommerce suggests that 67% of consumers consider image quality “very important” when making a purchase online.

Good product photos do more than just show shoppers what you’re selling — they provide context and help customers visualize using your products. Plus, high-quality photos will reduce product returns that happen due to misleading images.

So what can you do to upgrade your product photos?

Smartphones aren’t going to cut it

Use a DSLR camera, not your smartphone. Although modern smartphone cameras can take higher resolution photos than ever before, you’ll get better results from a DSLR. Lower-end models start at around $500 — try finding a used body online and spending more money on a better & cost-effective fixed lens that can handle video, too.

Build a cheap lightbox

Create a lightbox for well-lit photos with a solid white background. For less than $10, you can build your own lightbox that will vastly improve the quality of your product images.

<span id=”selection-marker-1″ class=”redactor-selection-marker” data-verified=”redactor”></span>

Use creative angles

Shoot products from multiple angles. Be sure to include several images on every product page. The more perspectives and viewpoints you have, the better customers will be able to judge your product.

It’s OK to tweak & process your images to make them pop

Process your images with filters that enhance color and overall image quality. Photo filters resolve poor lighting or color issues and vastly improve your product photos. Just try not to get carried away with dramatic filters that distort the color of your products, as this can be misleading for the buyer. Here’s a good example from ABeautifulMess.com showing the difference before and after image edits:

If you don’t have time or the inclination to take your own photography, outsource it to a professional. No matter what route you go, know that upgrading your product page photography is well worth the investment.

Build lookbooks & product collections

You can also provide more context for your products through lookbooks, which showcase your products in use. The term “lookbook” is mostly common in the fashion industry, but the concept can be extended to a variety of industries.

The photos in the lookbook for Fitbit’s Alta model of fitness tracker help shoppers envision themselves wearing them. Fitbit’s lookbook also establishes a brand lifestyle promise — impossible with product photos alone. Even better? The various photos are clickable and take you to the product page for that color/style of wristband:

Product collections are another great variation on this strategy. In this “Mediterranean Collection” page on Coastal.com, shoppers get an opportunity to shop by “style,” and to see examples of the glasses on actual faces instead of just a white background:

As I alluded to before, this isn’t just an opportunity for fashion sites. The trick is to make sure you’re showing your products in action.

Plenty of other retailers have an opportunity to show off their product in use, like these photos from the Klipsch website showing off their soundbars in various settings:

Car accessories? Same thing.

Heck, even office furniture is easier to purchase when you see how it looks in a workspace.

Start adding product videos

Adding video to product pages is another relatively low-budget improvement you can make, yet it has extreme value for shoppers and your bottom line.

Why? Because video’s ability to quickly educate shoppers is a powerful conversion tool. Eyeview Digital reported that including video on landing pages can improve conversions by as much as 80%, and ComScore indicated that online shoppers are 64% more likely to buy after watching a video.

So how can you put video to work on your product pages?

Whether you’re demonstrating a how-to or simply showcasing a product and outlining product details, adding video on your product pages provides a whole new experience for online shoppers that helps overcome purchase objections and answers their questions.

Video also allows you to give shoppers a more complete overview of the product and to go beyond static pictures with a story element. These engaging visuals can help shoppers envision themselves using your products in a way that photography alone simply can’t.

Zappos is well known for including videos on what seems like every listing, but what’s more impressive to me is how much personality and brand voice they show off. While shopping for boots recently, I have to say Joe was my favorite video personality:

Click image to open product video in a new window.

If you’re up for taking this on with a DIY approach, it’s reasonably easy to create your own product videos at home with the right equipment. Or, outsource this project to a local professional or videographer for hire.

Upgrade your customer reviews software & process

In the current e-commerce landscape, competition is fierce — and there’s always someone willing to deliver cheaper and faster.

That’s why social proof is more important than ever before. Research from eConsultancy shows that 61% of consumers indicate they look to product reviews before making a purchase, and that product reviews are 12x more trusted than product descriptions from companies.

Customer reviews make your product pages more effective, allowing shoppers to evaluate the product based on real customer opinions — and can help you spot product issues.

I’m listing a few common platforms here, but you should really check out Everett Sizemore’s guide to product review software, which has some great insights on the performance of the entire marketplace of product review software options, including technical SEO concerns:

• BazaarVoice
• Yotpo
• Trustpilot
• PowerReviews

Traditional product reviews may not be right for all stores…

The best option for you will depend on the tool’s ability to integrate with your store, your preferred functionality, and your budget. Sometimes, traditional product reviews won’t be the best choice for your product or store.

In this example from ThinkGeek, they’ve opted to just let people leave Facebook comments rather than any product reviews at all. Which makes sense, because they’re Star Trek garden gnomes, and it’s not like you need to tell people whether they were the right size or not. Even better than Facebook comments, they also solicit product photos via social media on their #geekfamous hashtag.

Here’s another example where my favorite wallet company, SlimFold, simply highlights great product reviews that they received from press and customer emails. While it makes it harder for them to solicit new reviews, they only have a handful of products, and this format allows them to put more emphasis on specific reviews.

There are many different tools that will allow you to showcase elements of social proof like ratings and reviews, so take your time carefully reviewing different options to see which is the best fit for your needs and budget, and if normal product reviews aren’t the right fit, feel free to take a different approach.

Make enough of these small investments and you should see big improvements over the long term.

Tackling these small investments — as your schedule and budget allows — will dramatically improve the overall user experience and the effectiveness of your e-commerce store.

Consider which aspects are the most important to complete first, and then start doing your research and put together a strategy for how you’ll prioritize these site upgrades. With a well-thought-out plan of action, you can focus on the projects that will drive the best results for your business, rather than trying too many different tactics all at once.

Looking for more ideas? Take a look at our guides on product page optimization, category page optimization, and conversion rate improvements for e-commerce.

This is by no means the complete guide to investing in your e-commerce store, so in the discussion below, I’d like to hear from you. What creative ways have you improved your e-commerce site content in the past that boosted conversions or organic search?

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Posted by mahannay

The “why” and “how” of sourcing local talent from national HQ

A recent report on national-to-local marketers mentions that, with the exception of email marketing, “enterprise brands are struggling to make digital as effective as traditional tactics and media” for local branches’ ad dollars. With locally focused email newsletters, it’s generally easier to automate locally targeted sales or events. On the other hand, local content is much more essential for local SEO and social media engagement, and this is where enterprise brands have not yet fully conquered the local space.

For national brands, accumulating content that resonates with locals in each individual market is an excruciating task. Not even the best of researchers or the slyest of copywriters can match the value of a local’s knowledge base. Meanwhile, local partners may not have the time or the storytelling know-how to create quality local content.

Content without topic knowledge is generic; content without storytelling chops is ineffective. Herein lies the problem for local: How do you plan quality, shareable articles, videos, and digital media with a local focus at a national scale?

The answer: Find locals to create content about their region.

As Ronell Smith recently wrote, SMBs have the content creation advantage when it comes to local know-how, but I respectfully disagree with Ronell on his preference for local brands topping local content SERPs. Generally, I’d prefer the best local content to top my searches, and many national startups are disrupting local habits for the better (think Uber v. your local cab company). National, online brands will never be able to replace the helpful salesperson down the street, and franchises will never be the first choice for dinner with friends from out-of-town, but there is a space in the market for enterprises, especially if they’re willing to take the time to mingle with local creatives.

The three methods in this post have varying SEO side effects, depending on the tactics used. While local content is a boon to local rank, a “sponsored post” on a local news source won’t have the same effect on your rankings. But while SEO is a factor to consider in content creation, it’s not the only reason in town. Good ‘local’ marketing doesn’t always mean scaling standardized national content and messaging to every market; rather, this post posits that ‘scaling local’ means developing targeted resources that resonate in each market.

1. Patronize local media

PR is not the only way to work with journalists anymore. Many media publications both large and small are adding content creation services to their revenue stream. Sometimes this means sponsored content, where a piece is commissioned (and labelled as such) by a for-profit partner. In other cases, journalists are working with brands to bring their talent for story to commercials, website content, or other branded media.

According to a 2014 Pew Research report, “the largest component of the growing digital news world is the smaller news site. A large majority of them are less than a decade old, about half are nonprofits, most have staffs of five or fewer and many also rely on volunteer and citizen contributors. Their greatest area of focus is local news coverage.”

One such example at the local scale is Bit & Grain, a North Carolina-focused long-form publication, whose pieces are supported by its founders’ storytelling productions for brands and nonprofits. I spoke with the weekly publication’s three cofounders on their revenue generation experiences, 18 months post-launch.

Cofounder Ryan Stancil explained that they’re still experimenting with revenue generation models, but that content production and creation is their most successful funding tool so far.

“People need help telling their story,” Stancil said. He added that their work-for-hire is both very different and very similar to the pieces they create for Bit & Grain. It’s different in that it’s commissioned storytelling, but it’s the same level of quality they bring to their weekly pieces.

A sampling of Bit & Grain’s local fare.

Stancil brought up their recent sponsored piece on a local restaurant as an example. While clearly labelled as “sponsored content,” the piece received the same aesthetic care and storytelling craft as any article in the publication. Stancil’s cofounder, Baxter Miller, echoed a similar sentiment in their sponsored content process.

“If anyone came to us about doing a sponsored content piece, we would vet them as much as anything we put on our editorial calendar,” she said “And really the process is much the same.”

I also spoke with Shawn Krest, the managing editor of local publication Raleigh & Company, which began as a fun side project/playground for Raleigh, NC-area journalists and has evolved into a blog-like online publication. The site was acquired by Capitol Broadcasting Company in August of 2015.

While Raleigh & Company covers the same region as Bit & Grain, the publications’ similarities end there. Raleigh & Company’s subject matter is more irreverent, with pieces poking fun at Presidential candidates, and others interviewing NFL recruits who will never see game day. Plus, Raleigh & Company’s copyeditors have no qualms about the first person appearing in its columns.

“We’ve had pieces where writers really open up and talk about issues they’re dealing with,” Krest said. “Addictions, things like that. I feel like when Raleigh & Company is at its best, you see the writer sort of bleeding on the keyboard as they’re writing.”

Local journalism is going niche in a way that daily newspapers couldn’t. For brands, this is another potential win, as you’re able to zero-in on a narrow audience in your city of choice.

Like Bit & Grain, Raleigh & Company is open to sponsored posts, but Krest is not willing to lose the tenor of the publication to satisfy a sponsor, as he explained when the blog was acquired by Capitol Broadcasting Company.

“We said at that first meeting, ‘we use the F-word and we’re not going to stop,’ and they were fine with that,” he said. “The first time they wanted us to look more like the local news, it would not work.”

While as different as Eastern and Western NC barbecue, Bit & Grain and Raleigh & Company have similar limitations to their branded content philosophies. This shouldn’t be a problem for companies seeking true neighborhood flavor in their local content. For brands who want a bit more control, a collaborative approach with an influencer may be a better option.

Finding local journalists

Local media is transforming. For some, this is a frightening prospect; for others, it’s a moment of opportunity. During the recent Sustain Local Journalism conference, which I attended, a few local writers and publishers gathered in Montclair, NJ to discuss the biggest issue currently haunting their industry: how to keep funds flowing. While some local news sites, such as Philadelphia’s Billy Penn, have found success through events, many at the conference agreed that revenue diversification was the only way forward. Not every local writer will want to craft a piece for a brand, but others are willing to work with the enterprise in order to support their own local efforts.

Here are a couple online lists of local media sites:

• Columbia Journalism Review
• Michele’s List

Though both lists fall short of the total, as neither has Bit & Co. or Raleigh & Company among their publications.

2. Capture the photographer next door: Partner with local influencers

Influencer marketing is nothing new, but it is under-utilized for local campaigns. Whether they’re Insta-famous or a YouTube personality, every influencer calls somewhere home. And for local content creation, audience size is a secondary metric. The biggest offering local bloggers or vloggers provide is a local perspective and content creation experience.

My favorite rule of thumb when approaching bloggers (credit to a presentation by Molly McKinley of Adwerx): Give before you ask.

And “gifts” don’t have to be free products. They don’t even have to be physical items. Can you invite local bloggers to an upcoming company event? Do local offices receive event tickets in exchange for local sponsorships? Maybe you could allocate a budget to sponsor their existing local interests. For enterprise-size brands, links and shares of smaller bloggers can offer a big boost to their SEO and/or social media accounts. At ZipSprout, we’ve developed locally focused content by interviewing bloggers about their favorite area restaurants and day trips.

Local bloggers have both neighborhood and content creation know-how. While your competitors chase the influencers with the biggest following, consider first seeking the voice that matches your brand.

Finding local influencers

Bloggers and influencers are typically organized categorically, so I have to go back to some of the prospecting lessons I learned from my cofounder, link builder Garrett French, to find influencers based on location.

I find success using phrases a local would have on their blog, such as:

"here in philadelphia" intitle:"blog"

From which I found:

• A PR & events blog
• A Philly couponer

Sometimes it helps to get a bit more specific, since many bloggers don’t have the word “blog” on every page. So I tried:

"here in philadelphia" intitle:"my dog"

From which I found:

• A Philly lifestyle blogger

Want a local photographer? Try:

"here in philly" inurl:"instagram.com"

Photo by @bkerollis, a Philadelphia-based blogger and choreographer, on Instagram.

Of course, you can search for #Philadelphia on Instagram, but Google conveniently sorts (somewhat) by post popularity.

3. Brand Y x City Z = Local data

It’s not just “the top 10 cities for” — find local data in context with national trends. Good narratives find the context and connection to bigger stories. What does your data from City X say about how that area stands out from the crowd?

At ZipSprout, we’ve reported on the top corporate sponsors in a particular geographic region, finding that local news and tech companies, followed by national banks, are the most widespread donors to local nonprofits and events in Raleigh/Durham, North Carolina. We also visualized the most frequently used words in local organization’s “about” pages. Thanks to our data, we can write a similar article, but with very different results, for cities all over the U.S.

It can take some developer time, but local data can be automated on city pages. What’s the most popular Starbucks order in Omaha, Nebraska? What’s the most frequently rented Hertz car from the Dallas/Fort Worth airport? What are the most and least popular times to ride a Lyft in NYC?

Locally focused blog posts and landing pages can be fun. Showing customers we know they’re unique says a lot about a brand’s local presence, without saying anything at all.

Conclusion: Write local, right

If you really want to have hyperlocal visibility, in the SERPs and in local publications, you need hyperlocal content, at scale.

The Woodward and Bernstein-style newsroom may soon be old fashioned, but we’re also in an age that appreciates authentic, quality storytelling, and local branches often don’t have the personnel or resources to develop local content. Neighborhood know-how can’t be fudged, so why not partner people who can tell your brand’s story with a local accent?

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Posted by MiriamEllis

“Why, there’s a change in the weather, there’s a change in the sea
So from now on, there’ll be a change in me.”
Ethel Waters – There’ll Be Some Changes Made

Change happens fast! Recently, I came across a local retail store that was violating Google’s naming guidelines on the company’s Google My Business listing. As a tiny experiment, I used a Google account I had never used before for any Maps tasks, recommending that Google correct the name. It took 48 hours for my suggestion to be implemented and for me to receive a thank-you email from Google. Just like that.

I like this particular business and didn’t want them to get in trouble with Google, but you can’t count on all your neighbors (or their marketers) to have the same civic-minded motivations. Negative SEO in the form of nefarious local listing edits to your name, address, and phone number (NAP) is a genuine threat to traffic, leads, and sales, requiring due vigilance.

Google makes changes and we adapt. Google plays Pomp and Circumstance for its announced “graduation” of Google Map Maker to Google Maps and respected Local SEOs like Joy Hawkins and Phil Rozek take a minute to sing the blues and then look around for solutions to the changes.

Your competitors can edit your listings without leaving a paper trail

High on the local SEO industry’s list of concerns surrounding the March shutdown of Google Map Maker is that it cements trackless negative editing. Map Maker formerly allowed us to connect the negative edit history of Google My Business listings to a specific Google user. This info might help us realize that our data’s assailant was a competitor, a disgruntled past employee, or a non-customer, enabling us to report the edits as obvious violations. Google’s sunsetting of Map Maker means all third-party edits (both positive and negative) will now go through Maps’ suggest an edit feature, leaving no traces behind them.

So, this most recent change is certainly a problem, and unfortunately, not one I can offer to solve for you today — but I can solve the bigger issue underlying this whole negative SEO scenario: I can help you make sure no one ever edits your Google My Business listings without you knowing about it right away.

Moz Local will alert you if anyone edits your Google My Business NAP

Unless you operate a famous brand with an active following ready to instantly alert you via social media if your listing data has changed, you’re more or less on your own when it comes to monitoring your GMB listings.

Whether you’re an overworked small business owner or the marketer of a franchise with 300 locations, it can be a tiresome challenge trying to police your listing data on a continuous basis. Of this task, Hawkins says,

“…unless the business wants to check their information daily, there is currently no way that they will know about changes.”

Making time for these manual checks, particularly if you’re short on resources or long on total number of listings you have to manage, is enough to give anyone the blues. Fortunately, Moz Local customers can whistle a happier tune, knowing that should unscrupulous persons edit their GMB name, address or phone number, an email alert like this will swiftly appear in their inbox:

This convenient alert system, already at work for all Moz Local customers, not only removes needless worry and the obligation of tiresome vigilance, it could very well prevent significant damage to your traffic and revenue.

Just how negative can competitive edits be?

Imagine a family-owned carpet cleaning company in a competitive market with one very unethical competitor who successfully swaps his phone number for the victim’s. Call volume suddenly tanks and the carpet cleaner begins to entertain a variety of stressful hypotheses for the cause. Is this drop something seasonal? Is he just too small to maintain profit in a crowded market? Are past customers unhappy with his service? Has a new enterprise come to town, edging him out with better pricing?

Days, weeks, or months of reduced call volumes could go by before the anxious owner connects the drop to his Google My Business listing having been maliciously edited. It can be hard for any small business to absorb a single day’s lost business, let alone weeks of it!

Doubt this would happen? I might have, too, until I went through the famous florist listing hijacking of ‘08 (the same year Google released Map Maker, coincidentally), resulting in tears, revenue loss, and staff layoffs at devastated businesses. We’ve seen phone numbers edited en masse to direct to call centers. We’ve seen thuggish demands for a piece of the action while listings were held hostage. We’ve seen lawsuits and sentencing.

So, yes, this form of negative SEO is a very real problem, and the truth is that dyed-in-the-wool spammers are already well aware of the trackless edits they can make via Google Maps. And in some ways, the shutdown of Map Maker may only further encourage them to continue their sneaky work… but not undetected.

While Moz Local can’t individually identify these spammers for you the way Map Maker has for the past eight years, it does take the major scare out of malicious edits by ensuring you’re alerted to them right away and can act to rectify them. It’s my sincere hope that knowing this provides welcome peace of mind for our customers who work so hard to achieve visibility in Google’s product.

It’s a new year and we’re all gearing up to meet and master whatever changes Local SEO will bring our way in 2017. Not familiar with Moz Local? Get to know us this Q1 via our free Check Listing tool.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!