Archives for 

seo

Beyond the SEO Plateau: After Optimizing Your Website, What’s Next?

Posted by randfish

It’s a near-universal experience for consultants and in-house SEOs who’ve worked on numerous organic search campaigns. The first 3–6 months (longer if the site is very large or complex) of any SEO effort is almost always exclusively dedicated to fixing mistakes, improving existing issues, tweaking and tuning the sub-optimal, and generally closing the gap between what exists now and current best practices.

The beautiful part of SEO is that, once completed, these efforts can have ongoing and compounding benefits for months or years to come. The newly accessible and optimized pages start earning rankings and traffic, which beget more links, more personalization-biasing, more exposure, more sharing, and more business. If you’ve got competent content & dev teams continually checking items off the list (and not creating many new ones), slowly the list of actionable, low-hanging fruit dwindles. I like to call this “the SEO plateau.”

Click for a larger version

The existing parts of the site have been optimized. The processes for content creation are now efficient and up to SEO standards. That immense task-list of SEO to-dos is now a stable, manageable group of regularly addressed items. Don’t get me wrong—it’s an AMAZING place to be. There are plenty of companies that never reach it (since the move from SEOmoz to Moz, even we never have!).

But this cleared backlog also creates its own problems, namely the frustrating “What Are You Gonna Do Now?” question.

Sadly, answering with an “Are you kidding me?! SEO just 10X’d your traffic, streamlined your conversion process, and brings in more than half of all new customers!” just doesn’t cut it. That’s why we need to look at the 5 opportunities that nearly every organization has to jump-start from plateau to high-growth SEO. Not every one of these will make sense for every site, but each deserves analysis and investigation.

For this post, I’m going to assume you’re a moderately advanced SEO and you’ve already optimized pieces like on-page SEO, made your snippets rock with killer titles & meta descriptions, fixed every technical issue that might have held you back, and gone through a few rounds of keyword research and content creation/amplification. This process is about what comes next.

The 5 SEO Growth Opportunities:

  1. New Keywords & Content
  2. New Verticals & SERP Features
  3. Additional SERP Domination
  4. Moving Up the Buyer Funnel
  5. International/Multi-Language Targeting

If you’re hitting that plateau, and finding year-over-year growth has stalled for organic search traffic, explore the descriptions below and make a smart call about what deserves your attention for the year ahead. Sometimes, that option may not be obvious, in which case: experiment, iterate, measure, and then determine how to prioritize.

New keywords & content

This option comes up most often when search traffic growth starts to stall but rankings remain high. Growth-focused organizations aren’t satisfied dominating rankings for keywords they already own, so they chase an ever-expanding list of terms and phrases that could bring valuable traffic.

Thing is, a lot of the time, this makes sense. It’s an obvious move, but this is one of those seemingly elusive times when what’s obvious and what’s right often as not line up.

The keys to success with expanding your keyword list (and content creation targets) are:

1) Understanding your audience and the keywords that will actually drive value

Sadly, sometimes we get so focused on rankings and traffic that we forget that alone, these serve no purpose. If your new-found SEO boost brings in loads of new visits with little measurable impact on short or long-term conversions (even to the next stages of the funnel like return visits or email signups or a visit to the product pages), you might be barking up the wrong tree. It’s OK to treat some traffic as purely brand-focused, and some content as likely-to-earn links but unlikely to convert visitors. But if the ratios get out of whack, it’s your job to rein it in and get back to sensible targeting.

2) Knowing your domain’s ranking ability

In niche after niche, there are a few powerful sites who can put up even mediocre content and rank well for it. In essence, they’ve trained Google (and searchers) to prefer their content on those topics. But, this power takes an incredible amount of time and energy to earn. Thanks to our recent acquisition of SERPscape, I can actually quantify this:

Well, OK, technically this is all Russ Jones’ work (thanks buddy!), but the numbers make it clear. The overwhelming majority of sites only rank for a small handful of keywords, and it’s only a few who ever break through and earn consistently high rankings across a large set of commercially-valuable SERPs.

If you have this goal (and long term, anyone seeking to dominate a sizable market should), you’ll need to pursue that healthy mix of crazy, we’ll-never-rank-for-it stretch goals, comfortable targets, and easy hits. Domain authority is one metric that can help, but given the complexity of topical authority in Google these days, there’s also a sixth sense professional SEOs develop that should be applied here, too.

3) Hitting your sweet spot for amplification and links

We’ve learned recently that social media almost never works as the sole source of links that help earn rankings. But, we also know that without links, content is very unlikely to rank. Thus, the content we produce needs to aim for the kinds of amplification that can drive direct traffic and value, as well as the kinds that can earn links and rank. That’s a challenge for almost every content creator, especially those who also try to make that content fit a promotional or revenue-driving goal (a very rare and impressive accomplishment indeed).

In my experience, the content that has the best likelihood of nailing these is going to be at the intersection of three things: content about which you (the content creator) have great passion, content where you can add unique value that previously has not existed (or hasn’t been easily available) on the web before, and content that resonates with your audience and creates an emotional desire to share and amplify.

Nail that consistently and you’ll be back on your way to the flywheel of SEO growth.

New verticals & SERP features

The list of verticals available through Google is astounding, but you can rely on Mozcast to help sort through the noise to ID the signal:

Via Mozcast’s Feature Graph across 10,000 daily-tracked SERPs

If a vertical is in less than 1% of search results, it probably doesn’t make a great target unless you have a very specific niche market where that feature’s penetration is considerably higher.

The process here is simple: if a vertical or feature appears in a substantive number of search results globally and/or in a considerable number of the SERPs you care about to attract your search visits, it’s almost certainly worth some effort. Google News, Shopping, Reviews, Images, Knowledge Panels, Tweets, Local Boxes, and more all have the potential to take away a lot of the clicks that would ordinarily go to “classic blue links”-style results. If you can own that SERP real estate before or even in addition to your competition, your traffic growth opportunities have considerably more room to rise.

One important note: YouTube on its own is the world’s second-largest search engine. If video isn’t coming up as a big opportunity for you, double check that math! For almost every niche there’s a good possibility that video can bring in terrific audience attention and branding value, even if the traffic isn’t as direct as from Google itself. Video SEO has changed since Google’s move away from rich snippets for non-YouTube content, but it’s still a massive search channel.

Domination through multiple results or slight ranking boosts

Many, many times, I’ve looked at a set of competitive search results, seen Moz ranking in the top 3, and thought, “We’re good here; maybe I’ll target something else.” But, that mentality may be costing me some real opportunity:

Multiple listings in the same set of search results isn’t just about getting more real estate, but about boosting traffic and click-through rate for both. Some analyses (that I sadly cannot locate anymore and didn’t properly bookmark) have shown that two listings in the search results can have a greater CTR than just position X + position Y. Like great romances, the effect of dual listings is greater than the sum of its parts.

Likewise, thinking that #2 or #3 are “good enough” is also probably costing me the chance to scale search traffic considerably. Depending on the CTR curve you like best, #1 is averaging 1.5x–2.5X as much traffic as #2, and in SERPs where verticals or SERP features may be intruding, it could be even higher.

Via my Moz Analytics account

Ignore that SEO traditionalist in your head that bypasses keywords where you already rank in the top 3 or top 5, and double-down on the SERPs where you’re just inches from 1st place (or another great piece of content away from a double-ranking).

Moving up the buyer funnel

I can’t count the number of times I’ve started helping an organization think through SEO and discovered that the only keywords they pursue are those that lead directly to conversions.

Repeat after me: “SEO is not PPC.”

That means in SEO, you don’t need to limit your keyword targets to only those with a given conversion rate. Your ROI equation can be years in length because organic search will keep sending visits for years if you earn and maintain high rankings. It also means that your keyword and content pairs shouldn’t be limited to those producing conversions at all. At Moz, for example, we know that the path to conversion can be long and winding.

A couple years back, we found that the average person taking a free trial of our software had visited Moz’s website 7.5X before signing up. SEVEN AND A HALF! What’s more, those who visited more times before they converted tended to be better customers—they used more features, were less likely to cancel, and were more likely to participate in our community, too. It’s been wonderful knowing that the goal of most of our content is simply to make raving fans out of the people who interact with it, not to necessarily turn those visitors into buyers as quickly and efficiently as possible.

This lesson doesn’t just apply to us—you, too, should be thinking about where your customers’ journey begins and what they’re searching for long before they ever consider your product (or any solution) to their problems:

The benefits of moving your keyword research and content creation up the funnel are twofold:

#1 – It tends to be considerably less competitive to target terms and phrases that have lower commercial/direct-conversion-intent.

#2 – The keyword and content universes higher up the funnel often expand exponentially, giving you vastly greater opportunities for search traffic growth.

Imagine you’re helping a local roofer in Seattle, WA with their SEO. The current keyword options are probably very limited and hyper-competitive (e.g. “seattle roofing,” “roof leak seattle,” “roofing contractor seattle,” and so on). But, move up the funnel and suddenly a whole world of possibilities reveal themselves (“roof protection,” “comparison of roof sealants,” “seattle roof weatherproofing,” “best shingles for roofs in windstorm,” etc). I know local small businesses who’ve built their entire conversion funnel around educational content posted through photo tutorials to their website and videos on YouTube. They end-around the traditional conversion-focused keywords by earning a loyal audience that amplifies their work through word-of-mouth, often when they’ve never even been a direct customer!

Plus, although it technically falls under the paid search umbrella, RLSA (Remarketing Lists for Search Ads) mean that if someone’s already visited your site once and you know you want to reach them again if they search for more downfunnel keywords, you can bid higher and more effectively for them in Google AdWords.

International/multi-language targeting

For larger organizations seeking to expand their markets, growing beyond your local country and/or local language may be an avenue of considerable opportunity. It’s not easy, and in SEO, it can require starting nearly from scratch (depending on how you’re pursuing international expansion—new TLD extensions vs. subfolders, etc). This is not my area of expertise by any means, but I love what Eli Schwartz says about the practice in his post: don’t assume, and don’t stereotype.

Do your keyword and market research first! Don’t assume (see?!) a practice, product, service, or niche will be equally large in a market simply because it has similar economics, population, or even language. The English love Marmite, but it’s just not gonna fly in the US (or really any other country for that matter). American TV producers seeking to export Desperate Housewives of City X will likely find themselves up a creek. And Bavarian home mural painting services will find themselves stymied pretty much everywhere but Bavaria (which is sad because I find them delightful).


Note: This list obviously isn’t comprehensive for all forms of web marketing or even all inbound/earned channels. Content, social, email, community, paid media, etc. could all be worthy of consideration. But if your team focuses on SEO or if you believe organic search is where the best opportunities lie, the tactics you want are probably contained within these.

P.S. One more—it’s sometimes interesting to experiment with how adding or subtracting paid search ads can impact your organic traffic. We’ve seen case studies where it’s had both effects, so don’t assume!


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →

Importing Cost, Click, & Impression Data to GA Using GA’s Data Import Feature

Posted by TrentonGreener

Google Analytics (GA) is a phenomenal tool that most of us, including myself, use in a very limited capacity. It’s not that we don’t want to use all of the functionality of this great product, but that we’re unaware of the potential opportunities available to us as marketers. Often times, when we do find that new and exciting feature, it astounds and astonishes us; I often find myself consumed by the possibilities. That’s how it felt when I first found GA’s “Data Import” feature. I had no idea that I could load not only my AdWords data into GA, but also all of my other paid efforts as well—from social, to search, to display, and even direct mail. I could import the cost data of each campaign into Google Analytics and do an ROI analysis using functionalities such as the Model Comparison Tool. In this post, I’m going to walk you through how to do exactly that.

We’ll be diving into GA’s ability to import relevant campaign data such as cost, clicks, and impressions using the built-in Google Analytics “Data Import” functionality. This feature is useful for not only importing your non-AdWords paid marketing channels—such as Facebook, Bing, Yahoo, Twitter, AdRoll, Outbrain, and so on—but can also be used to import refund data, customer data, and much more. To see the full scope of use, see this support documentation.

For this guide, you’ll need to have Universal Analytics installed. You can check that you indeed do have Universal Analytics under the “Admin” section of the GA interface, within the “Property” column. Under “Property Settings,” if your Tracking ID begins with UA, then you likely do.

If you’re not yet upgraded to Universal Analytics, here’s the Google documentation on getting started and here’s a great resource from Kissmetrics to help get you on the right track.

All righty, let’s get started on this. For our example today, we’ll be importing cost, click, and impression data from a sample Bing Ads account to sync up with our existing session-based data at the campaign and keyword level. There are five major steps to importing this data into Google Analytics. We’ll go through each step and ensure you have a deep understanding of the process required to make this all go off without a hitch.

Step One: Custom Campaign URLs

While it’s not technically an action step, since we’re adding Bing data at the campaign and keyword levels, the first thing to note is that we can only add data to a custom campaign that has already been defined within GA through UTM parameters. This means that we cannot add cost, click, or impression data to traffic that’s being incorrectly tracked within GA. If you don’t currently have auto-tagging or manual tags within your (in this case) Bing account, then the traffic will likely come through as organic, referral, or possibly even direct. Here’s a link to Bing’s support article on how to implement these tags if you haven’t already. However, this same principle applies to any type of import you’d be trying to do here, no matter whether that be Bing, Facebook, etc.

Step Two: Creating the Data Set

Now that we have our Custom Campaign ducks in a row, it’s time to create the actual data set. We’ll need to establish which data set type you want to use (full list here). In our case, we’ll be using the “Cost Data Set” type. To do this, we’re going to go into the Admin panel of the GA account that we’re trying to upload the data to. Under the “Property” column, we’re going to select “Data Import” (see image below). Don’t fret about this being property level; we’ll select the views within this property that we wish to affect later.

We’re then going to select the “New Data Set” option, select the “Cost Data” radial option, and continue. This can be seen in the following two slides:

Now that we’ve selected our type, the next action for us to take is to properly name our data set and select the views within this property that are to be affected. You can choose to select no views and edit this at a later time, but I’d recommend adding these changes to a copied view that you have created.

Next we select which columns are to be added to our schema. “Medium” and “Source” are required in our case as we’re doing a Cost Data Set, but then we’re given the option to choose at least one of “Clicks,” “Cost,” and “Impressions,” and finally we are given the option to add as any additional columns as we’d like. I’ve added all the possible selections for a Cost Data Set in the below image. Note that we won’t actually be using all of these, as many of them aren’t able to be used outside of AdWords campaigns. This just serves as a demonstration.

You’ll also notice the option to either overwrite or sum the data. We’re selecting overwrite, but if you wanted to add additional data to specific days, you might select the summation option.

We’ll be adding “Clicks,” “Cost,” and “Impressions” in the first section, and “Campaign” and “Keyword” in the second section. You can see what this looks like below:

Once you select the “Save” option at the bottom of the page, the Data Set has been created. You’ll notice that “Save” becomes “Done,” and an additional section appears. We want to select “Get schema,” which will create an additional popup window which allows you to download the Excel template to use for this upload.

When the dialog box shown below appears, select the “Download schema template” option and an Excel file will be downloaded with the required headers already inserted for you. You can set this aside for now, as we’ll need it at the end of the next step.

Below is the Schema CSV template for our example.

Step Three: Generate the Upload Data as a CSV file

Now all that’s left is to download the data from the relevant source, do some minor formatting, and upload our data.

Since we’re trying to add clicks, cost, and impression data at the campaign and keyword levels, we need to ensure that our downloads include all of this data. We also need to ensure that our data is defined at the day level. I won’t dive into how to download the data from each individual source, as each platform is a little different and each has sufficient documentation of these steps, but there are a few important formatting items to remember (here’s a link to documentation). Line breaks and commas will break the data set and force it to fail to upload correctly, or worse, upload incorrect data. Because of this, you’ll want to remove any commas from your data. Date formatting has to be in YYYYMMDD format. When you export data from most of these sources, they’ll be in another format. Below is a quick and easy way to fix that. I prefer to do this before transferring the data from our data export to our data schema template, but there’s no one correct way to do it.

First, select the first cell you want to edit, and then choose “More Number Formats” under the number formatting section.

Then, choose a custom category and type “yyyymmdd” in the “Type:” field. This should change the “sample” to look similar to my own—just likely with different dates.

Finally, select the cell that you changed, and then use the format painter to copy this format down through all of your dates. Voilà, your date formatting is now Google approved!

The last part of step three is to copy the data over to our Excel schema template and match up the columns. It’s usually easier to reorganize this first so it’s a simple matter of copy and paste, but that’s up to you. Save this file and head back into the Google Analytics Admin interface.

Step Four: Upload the Data as a CSV

We’re returning back to the Data Import section within the Admin panel and clicking through to the “Manage uploads” button that has appeared next to the Data Set we created in step two.

We’re going to select “Upload a file”:

Upload the file. Note that data can take up to 24 hours to actually appear in the GA interface. Even if the upload has been successful, it will likely still take additional time to sync the data throughout GA. In my experience, it usually takes about four to six hours, but Google’s documentation says up to 24 hours.

Remember in the last step where I mentioned date formatting? You don’t want to be like me. Here’s why: If you try to upload the data without using YYYYMMDD formatting, you get an error and have to re-upload the data—but the real kicker is that there’s no way to delete your failure! = It’s a cruel reminder every time you go back to upload again.

Now that we’ve successfully imported the data, all that’s left to do is wait until it’s synced.

Step Five: Reporting

Once the cost, clicks, and impressions data has been imported and has finished syncing with the existing traffic data at the source/medium, campaign, and keyword levels, you have the ability to see this data in two important places within GA. Firstly, the “Cost Analysis” section of “Acquisition” under the “Campaigns” parent tab displays campaign and ecommerce information similar to what you’d see under the “AdWords” section of “Acquisition.” This will display all source/mediums and campaigns, not just CPC campaigns—viewing the data can be a little funky, as you’re unlikely to have cost, click, or impression data for your organic traffic. Adding some filters to narrow down your point of view can really help make this easier to digest.

Secondly, and in my opinion much more excitingly, we have the Model Comparison Tool. If you haven’t discovered this majestic beast, you should set aside an hour, grab a cup of coffee, and just play—particularly if you run paid marketing campaigns and have revenue or ecommerce data in GA. But while having the ability to do attribution-based ROI analysis is an amazing way to get a better read on the effect your marketing campaigns are having on the business’s bottom line, there’s the added benefit of being able to analyze the effectiveness of campaigns and keywords in aggregate across multiple sources.

I hope this walkthrough helped to guide you during your first GA data import and gives you the confidence to continue to utilize this extremely powerful feature for more than just cost data imports. Let me know your thoughts in the comment section below, and if you have any questions, feel free to drop them there as well.


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →

Why Meaning Will Ultimately Determine Your Brand’s Content Marketing Success

Posted by ronell-smith

In 2009 Fletcher Cleaves was a top high school football prospect ready for the next level, eager to do in college what he’d done in high school: rack up yards as a running back. But before Cleaves could realize his dream of playing at the next level, a texting, distracted driver plowed into the car he was driving, forever changing his life’s trajectory.

Today, Cleaves, paralyzed from the chest down as a result of the accident, serves as a tragic reminder of something as seemingly harmless as texting and driving can alter lives. It’s impossible to watch the video below and not immediately realize three important facts:

  1. Texting and driving is a big deal.
  2. This young man was unfairly robbed of his future.
  3. This big brand nailed the messaging.

Telecommunications brands (and airline companies) enjoy some of the worst customer service ratings on the planet. And to make matters worse, their core messaging via print, radio and online ads is equally atrocious, doing very little to make would-be customers give them a second look.

However, with the latest iteration of the “It Can Wait” campaign, which is rich with stories and features stunning video recreation, AT&T did something all brands looking to make a mark in content marketing should copy: They delivered content with meaning.

The end of utility

We live in a world rich in information and teeming with data. The ability to analyze the results of our content marketing efforts, even in real-time, is as astonishing as it is mesmerizing and revealing. Our teams can know, before a word is written, a design delivered or a report is generated what the results should be based on the assigned key performance indicators (KPIs). The automation present in online marketing can make it feel as though the world we inhabit is more fantasy than reality, as if the press of a button will always lead to the results we expect.

Yet we still struggle with how to create content that commands attention, that nudges prospects to take immediate action, that leads to the vast majority of our customers moving from brand loyalists to brand ambassadors and advocates.

Why is this?

I propose that we’ve misread the tea leaves.

In the last three years, marketers (even this one) have sung from the rooftops that your content must be useful and relevant, have immediacy, and deliver impact. And if you followed this advice, you likely found a modicum of success, if only for a short time.

How could we expect any different when the customers we’re all clamoring for are being bombarded with thousands of messages every day? When that happens, even the most resonant voices get drowned out. And for those of us who’ve thrown our hats into the usefulness and relevance ring, we’ve largely committed ourselves to a life of struggle that’s tough to recover from.

This line of thinking occurred to me in July of 2014, as I finished Jay Baer’s book Youtility during the plane ride home from MozCon 2014. I agree with and applaud Baer for bringing to light the novel term, which he defines as “Marketing that’s wanted by customers. Youtility is massively useful information, provided for free, that creates long-term trust and kinship between your company and your customers.”

But I’m afraid this ship has largely sailed. Not because usefulness is any less importance, but because the threshold was so low that every brand and their sister jumped online via websites, social media, forums, message boards and everywhere else with information that temporarily sated prospects’ appetites but did little to create a lasting impression.

If your desire is to create a brand whose content is sought-after and, indeed, clamored for, you must bake meaning into your content.

Without meaning, your brand’s content is adrift

Like many of you, most of my early content-creation efforts were centered around pleasing Google, whereby my inspiration was for thinking in terms of queries:

1: Informational: Where prospects are likely to look for information

2: Navigational: What prospects are likely to be looking for on those sites

3: Transactional: What prospects are ready/likely to buy

The result of this thinking (outlined in the graphic below) was the myriad 350-word posts that now clog the web.

There’s a better way.

It’s time your content led with meaning, and that process begins with a revamping of the thought process surrounding content ideation and content creation. Why is that important?

We cannot win otherwise, says Bill Sebald, founder of Greenlane SEO, a Pennsylvania-based SEO firm.

“Think about it,” he says. “Many brands are still writing low-quality articles that deliver little value and have zero impact to their customers or prospects. That’s bad enough, but when you consider the prevalence of these thin content pieces, is there any wonder how the Panda Update evokes fear in these same brands? Being useful is great. It can and does work fine, for a while. But what you want as a brand is lasting impact, people seeking you out, top-of-mind awareness. As it regards content marketing, that only happens when your brand is known for delivering content with meaning, which sticks in the gut of the folks who read it.”

(image source)

In All Your Content Doesn’t Matter Without Meaning, Sebald shared five easy-to-follow questions he thinks brands should ask themselves as they work to create content with meaning:

  • Did I say anything new?
  • Did I say something that will get someone’s attention?
  • Is the content part of a strategy?
  • Am I really an expert in this topic?
  • Did my copy focus on relationships Google knows about?

Any brand committed to asking themselves at least three of those questions before any content is created is swimming in the deep end of the pool, having moved away from the pack and on the way to delivering meaningful content.

After reading Sebald’s post, I dug into my notes to discern what I think it takes to win the race for content marketings next frontier.

If your brand is looking to separate from the back, I’d like to share three ideas I’ve seen work well for brands of all sizes, even in boring verticals, such as HVAC and plumbing.

1. Be where your prospects are, at the time they need your information, with a message so good they cannot ignore you.

As a lifelong angler, I’m keen to compare marketing to bass fishing, whereby bait and location are pretty much all that matters. Or so I thought, until one day I got my hands on an underwater camera and could see fish swimming all around my lure, which they ignored.

(image source)

That’s when I realized bait and location are only as good as timing.

No matter how great the quality of my tackle or how well-placed was my lure, the fish must be ready to bite for me to mind success.

How your brand can put this thinking to work: Personalize your company’s blog by adding bi-weekly or monthly interviews with people who’ve used your services/products, and who can share information that’s hyper-relevant to issues prospects are likely dealing with at the time.

For example, in the month of October a pool company might highlight a customer who maintains their own pool but who hires a pool company for winterization help. Or, in the same month, an accountant might share a video blog of a couple who owns a small business and does a great job of staying on top of expenses.

You might notice that I never said the person spotlighted mentions the brand or even uses them for service. That’s immaterial. What’s key is (a) the person shares a compelling story that’s (b) delivered on your blog and (c) is information they can use right away for where they are in the decision-making process. (It’s important that the content not appear salesy because too often the prospects who’re most likely to need your services aren’t even looking for those services. They’re simply suckers for a good story.)

2. Make them feel confident about what the brand stands for, not simply the purchase they might someday make.

One of my favorite words from college is ubiquity. Get to know this word if your brand is to produce meaningful content. Your brand should show up in all the places and for all the things prospects would expect to find you ranking for, conversing about and, more important, being shared by others for.

To instill your content with meaning, it must show up in places and for things prospects likely would expect t find it showing up for. This isn’t simply about ubiquity. It shows empathy.

A brand that does this better than most is Seattle-based REI. It’s amazing the range of terms they rank highly for. If they sell it, there’s a great chance REI shows up somewhere in or near the top of the SERPs for the category.

For example, I simply typed “snow goggles” into the search box, and voila, look who shows up. Also, look who they show up above. Better yet, imagine all of the large eyewear brands they’re outcompeting for this position.

By clicking on the query, you immediately see why they’re at the top of the SERPS: The content is rich in visuals and answers every question a prospect would ever have surrounding snow goggles.

I discovered the strength of REI’s content ideation and creation efforts in 2013, while completing a content strategy roadmap for one of the largest two-way radio manufacturers in the world.

Despite the brand’s heft, REI was always ahead of them in the SERPs, with social shares, in online conversations, etc.

When I visited with Jonathon Colman, formerly the in-house SEO for REI, at Facebook headquarters in

San Francisco, I understood why REI had content ubiquity: “From the start, they did something right that continues to [work in their favor],” says Colman, who works for Facebook in the areas of product user experience and content strategy. “They simply focused on creating and sharing the best content for their users, not on marketing.”

Those words resonated with me, as they should with you.

How your brand can put this thinking to work

Stop thinking like a marketer and start thinking like a customer. I’ve written before about keeping and sharing a document that lists the questions and comments prospects and customers share during calls, on social media and via any any other platforms used to capture customer sentiment.

This document could form the basis for content that’s written and shared by your marketing team. However, your brand must go farther to deliver meaning through it’s content.

An approach I’ve recommended to clients and seen good success with works as follows:

  • Focus on creating one big piece of content per month: This pulls your team away from thinking about creating content for content’s sake. It also ensures that the team is able to marshal its resources to research, design, and create content with meaning. The goal with each big content piece is to answer every reasonable question and/or objection a prospect might have before doing business with you. For example, an SEO agency might, in month one, create a big content piece titled “How Small Companies Can Win With Personalized Content,” detailing in depth how becoming a popular local expert can earn the brand links, gain press attention and increase overall business. In month two, the same agency might go all-in on a post titled “How Your Mom and Pop Shop Can Beat the Big Guys,” whereby they outline an actionable plan for how to smartly use their blog, one social media platform and a small PPC budget to generate awareness, site visits, links and earned media. Prospects are likely to see the agency as the one to help get them over the hump.
  • Ignore the competition: Instead of checking the SERPs to see what’s ranking highest for content in your vertical on the topic you wish to create, look at the content that’s being shared outside your area by brands that have no relation to your vertical. You cannot win long-term by copying a strategy that your competition is better equipped to deploy, so don’t emulate them. Look at what non-competing brands are doing to deliver meaningful content. It could be a TV show, even, which you study for how characters are developed. Think of the regional car dealerships who grew to be household names in the late ’90s by delivering sitcom-style commercials and ads based off popular TV shows that meant something to the audience. Your brand can find similar inspiration by looking outside your area.
  • Make consistency a mainstay: REI wins at content marketing in large part because the brand is consistent. No matter where you find their content, it’s thorough and deserving of its place in the pantheon of content marketers. Don’t simply pour your heart into the big content piece, then allow everything else to fall by the wayside. Your brand must imbue every area, all departments and any content shared with meaning. This effort takes shape as the development, design and product teams placing users in the driver’s seat early on in the process; the marketing team only sharing information that, first and foremost, addresses the needs of the audience; the customer service team creating customer happiness, not quashing complaints; and sales team members frequently checking on prospects, even when no sale is imminent.

The goal here is to, as the saying goes, be so good they cannot ignore you.

3. Help your customers become the best versions of themselves

It’s likely you’ve seen the graphic below online before, maybe even on the Buffer Blog, which is where I found it. The image expertly sums up where I think the brands who ultimately win at content marketing will have to go: Turning away from their own interests and keying in on how the brand can better enable the customer to (a) better do what they endeavor to do and (b) become a version of themselves they never imagined possible.

(image source)

Sound far-fetched? Imagine the car commercials showing an average Joe who is all of a sudden a handsome hero admired by beautiful passersby because of his new wheels.

Your brand can become the means-something-to-prospects darling of its industry, too, with the adoption of three simple steps applied with conviction:

  1. Personalization — Develop people (at least one, but a few would be even better) in your company who can become the public face of the brand, who make it easier for prospects to form a connection with the company and more likely that content is shared and amplified more frequently as their popularity increases.
  2. Become a helper, not a hero Stop thinking that your content or your product or your service needs to be life-changing to get the attention of prospects. They desire to be the heroes and sheroes of their own journey; they simply need an assist from you to create a lasting bond they won’t soon forget about.
  3. Make users’ stories a core of your marketing efforts — Let’s get this straight: No one gives a damn about your story. Your brand’s story only becomes relevant when prospects have been made to feel important, special by you then desire to explore further the meaning behind the brands. How do you accomplish that task? By integrating the stories of customers into your marketing efforts.

How your brand can put this thinking to work

The importance of using using an engaging personality to deliver meaning for your content cannot be overstated. In fact, it’s likely the shortest path to winning attention and garnering success.

I’ll use Canadian personal trainer Dean Somerset as an example. I discovered Somerset a few years ago when he dropped a few helpful knowledge bombs in the comments of a fitness blog I was reading. I then found a link to his blog, which I have now become a religious follower of. Over the years, we’ve traded numerous emails, interacted myriad times via Twitter, Facebook, and Instagram, and I’ve even hired him for training assessments.

Why?

Aside from being brilliant, he’s a goofball who takes his work, not himself, too seriously.

(image source)

But most important, the core of every post he creates or video he shares or every Facebook Q&A he offers is helping others become better at physical health and physical fitness than they ever imagined they could.

The result is that, in a relatively short time span, Somerset has become one of the top young minds in the fitness industry, in no small part because he creates heroes with nearly every piece of content he shares. (If you doubt me, watch the video below.)


Don’t think for a second that your brand can’t do the same:

  • Look for members on your team who have personality and who are uniquely qualified to create content (e.g., video, text, SlideShare, etc.) on topics readers care about. Empower them to share, converse and engage around this content, whether locally (e.g., Meetups) nationally (e.g., conferences) or online (e.g., blogs, social media, etc.).
  • The script these experts must work from, for everything they share, should begin with the question, “How can this [blog, video, etc.] help at least one person do something better tomorrow that they cannot yet do today?” Answer this question, and you won’t simply create meaning for your content, you’ll create meaning, relevance and top-of-mind awareness for the brand as well.

It’s hard for a brand to escape being successful if this mindset is ever-present.

The last area we’ll look at is storytelling, which is very popular in content marketing. And almost no one gets it right.

Yes, people do love stories. They eat them up, especially compelling, heart-wrenching stories or, even better, tales of tremendous uplift.

However, people are not interested in your brand’s story — at least not yet.

The only story brands should be telling are those of their users. The brands who have realized this are leaving the brand storytellers in the dust, while turning up the dial on meaning and significance to the audience.

A great example is Patagonia and their Worn Wear video series. Instead of creating ads showcasing the durability of their products, they filmed actual customers who’ve been using the same Patagonia products for years and who wouldn’t trade the brand’s products for those of any other company.

These are rabid fans, loyal to the nth degree.

Don’t drink the brand storytelling Kool-Aid. Tell the stories of your users.

Identify a handful of ardent fans of your product or service, then reach out to them via phone to ask if they’d mind being part of a short-video series you’re doing to showcase people and brands doing great things. (I mentioned a similar approach earlier, which is ideal for the smallest companies. I think this effort plays into a much broader strategy for larger brands.)

Depending on your budget and their location, you could either have a small camera crew visit their office or walk them through how to shoot what you need on their mobile devices. You could also provide them with a script.

Here’s the kicker: During the video, they are not allowed to talk about your brand, product or service in any way shape or form.

The goal is to get video of them going about their day, at home and at work, as they share what makes them tick, what’s important to them, who they are and why they do what they do.

This is their story, remember? And as such, your brand is a bit player, not a/the star. Also, the lack of a mention washes away any suspicion viewers might have of your brand’s motives. Most important, however, you get a real, authentic success story on your website and domain, so the implication is that your brand was a helper in this heroic journey.

If this post accomplishes anything, my wish is that it makes clear how necessary and how realistic it is for your brand to create meaningful content.


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →