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How Not to Visualize Your Data

Posted by Dr. Pete

Lately, I’ve been seeing data visualizations everywhere, including the products in my own kitchen. This week, I had sightings on my tea and my tortilla chips. This is a story about the box my tea came in (for the sake of my marriage, I can’t disassemble the tortilla chip bag until it’s empty), and how sometimes we take marketing too far. Over the weekend, I discovered this “Taste Profile” (the top version is a recreation, since the real graph was only about 1” tall, but all details are accurate to the original):

Radar Chart of Tea Taste Profile

I’m not attacking the company that made this, and I’m not going to “out” them here – their product is actually pretty great. I just want to use this visualization to illustrate some of the wrong ways to do things, in hopes that we can all raise our game a bit.

But It’s So Pretty!

I admit – the earth tones are nice, and it’s not entirely unappealing. I guess, for a moment, it made me feel better about shelling out $11 for an ounce-and-a-half of leaves. Maybe that’s even good marketing, although I really doubt this 1” tall graphic on the back of the box has ever swayed anyone’s decision. I’m not trying to say that it’s an ugly picture. The problem is that it’s a pleasant distraction disguised as meaningful data.

The job of a data-visualization is to communicate an idea better than the raw data itself could. Of course, that also implies that there’s actual data behind the visualization. So, how do we get it wrong?

(1) Pick the Shiniest Style

We all know that the best chart style can be summed up with two words: “big and shiny!” The radar chart above is pretty shiny – it’s like I’ve discovered some lost continent of tea with my smooth jazz submarine. The problem is that, ultimately, I don’t know what that shape means, and I don’t have anything to compare it to. A radar chart is at its best when comparing two or more profiles. Pick the right tool for the job, not the one that looks the most impressive on your utility belt. Batman is a friend of mine, and you, sir, are no Batman (disclaimer: I don’t know Batman).

(2) Use a Lot of Fancy Words

Umami is the exotic fifth taste (beyond the classic four of sweet, sour, bitter, and salty) – it’s a Japanese word meaning “Haha, I can’t believe I got you to eat sea urchin!” To be fair, at least it has something to do with taste. I honestly have no idea how “Brightness” or “Briskness” apply to tea, and if they do, what the difference is between the two.

I do know that Lipton has spent a lot of money making us think their tea is brisk, which raises another point – why do you want to compare your $110/lb. gourmet tea to Lipton? Even “Aroma” is a bit ambiguous – do I want a lot of aroma? What if it’s the aroma of some bad umami that I forgot to put in the fridge last night?

The goal of a visualization is to simplify information that’s too complex. If you have to make up big words to do that, then you’re missing the point.

(3) More Words? Yes, Please!

What really brings a visualization together is to explain each of your terms with even more words, preferably ones that make even less sense. Now, please understand – I have no issue with the French. I think Paris is lovely, it’s cool that you helped us win the American Revolution, and I’ve never eaten “freedom fries”. This product wasn’t made in France, though, and I didn’t buy it in Quebec. The company is based in Milwaukee, Wisconsin.

Translating every label on the graph into French isn’t just meaningless – it’s pretentious. These secondary labels only serve to add visual noise and make it harder to pair the main labels to their data points.

(4) Keep the Mystery Alive

Everyone loves a mystery – you don’t hate Scooby Doo, do you? If you can make your product mysterious enough, everyone will think they need it. Sadly, sometimes smoke and mirrors is all a product has to offer, but in this case the product is really quite good. Adding pseudoscience to the label doesn’t create intrigue – it just makes me wonder if the marketing team is drinking their product or smoking it.

Communicate, Communicate, Communicate

To be fair, this 1” graph was little more than a decoration on a box, and it does that job perfectly well. Unfortunately, I’ve seen similar graphs (and worse) in blog posts, research papers, and even reputable newspapers.  Every day, it gets easier to make sexy charts, illustrations, and infographics. It’s ok to create something beautiful, but we have to remember that our first job is to communicate. A data visualization should convey useful ideas quickly, because ultimately that’s our job as online marketers. So, think before you open Photoshop.

Addendum: So, I’ve learned that “cupping scores” are not uncommon in the gourmet coffee industry. Here’s a 10-factor radar graph (hat tip to @jimbeetle). I just have a hard time seeing this as anything but a way to justify premium prices with pseudoscience.


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The Complete Guide to Reconversion

Posted by TomRoberts

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

A great deal of emphasis is placed on inbound marketing and attracting new customers. However, we should be careful not to neglect the existing clients that we may have. These people are just as important as new customers and more often than not can provide you with a great return of investment. We should give our existing clients the marketing focus they deserve.

In this guide, I will look at why remarketing and reconverting your clients can be a valuable tactic for your business, while also providing examples on how we can do just that.

I hope you find this guide to be something a little bit different than what we normally see on Moz and, most of all, I hope you find it useful. I’d love it if you could read through the whole post, but for those revisiting or those strapped for time, here are a few links to jump you to each chapter:


Prelude: What Prompted the Post Chapter 1: I Demand Satisfaction
Chapter 2: Don’t Count Out a Discount Chapter 3: The Best Things in Life are Free
Chapter 4: The Lost Art of Email Marketing Chapter 5: Community is Key
Conclusion: Let’s Get Out There

Prelude: What Prompted the Post

I am just a poor boy, though my story’s seldom told. We don’t see an awful lot of in-house SEO perspectives here on SEOmoz and even less so from the financial services sector, of which my current role is in. This does give me the opportunity, however, to provide a real case study of how a company has identified the need to get more value from the client base and how they have done so.

Basically, our company provides a way for people to trade the financial markets, things like equities, currency pairs and so on. We provide this service in a number of countries across Europe, with the UK being our primary market.

The curious thing about this industry, over the last 6-12 months is that, while we as a company have acquired new clients somewhat exponentially, the trading volumes of those clients, effectively the amount that they have been trading, has not seen the same amount of growth. This is something that is reported to be affecting the industry as a whole.

There are likely a number of factors that are contributing to this. Market volatility as a whole is at a record low, while we are also reviewing our marketing channels to see which ones are providing the most worth to us. However, the thing that we felt we had most control over was ensuring that our clients were as happy as they could possibly be with us, which in turn would extend the time period they want to trade with us and would do so with more frequency.

This guide will aim to show what we have done as a company to help ensure our clients are satisfied with us and want to reconvert and how these methods can apply to a wide range of industries.

Chapter 1: I Demand Satisfaction

Shut up and take my money!

If you’re trying to get people to come back to your business and reconvert, they better have had a bloomin’ good experience the first time round. It goes without saying that people will need to have a positive experience with your company to even consider returning, regardless of whatever marketing campaign you are using to entice them back.

Therefore, the first part of any reconversion strategy is ensuring that the conversion the first time round is as smooth as possible. If you’re working on an ecommerce site, cart abandonment is always a hot topic and I really like Russ Henneberry’s guide on decreasing abandonment over on CrazyEgg.

The best way to know whether or not you are being well received is to have an open dialogue with your clients. SEOmoz is a great example of this, while at ETX Capital we always display a free contact number on our website, so that people only have to pick up the phone to talk with us. Being readily available on social media, particularly Twitter, is another great way to garner client feedback. Over 30% of top brands have launched a dedicated customer service handle and I’d advise you to check out the Simply Measured case study on brands’ Twitter activity.

You may also want to consider asking your clients to leave you their feedback on external review sites, such as Review Centre. Not only do you often get detailed feedback from people leaving reviews, your ranking here can help you obtain rich snippets in your PPC ads. If you receive over 30 reviews for your business and keep an average rating of 4 or more, you can have fancy, shmancy stars appear next to your ads like these:

Car Insurance Rich Snippets
Oh my God – it’s full of stars!

Finally, you definitely need to check out Joshua Unseth’s SEOmoz post on using Google Analytics for a Q&A strategy. Not only is it a brilliant resource, it can also help you discover what people are asking about your brand in Google search. You may find some trends on your service that you can address prior to people converting.

Chapter 2: Don’t Count Out a Discount

Discount Tent - Get It?
Source: NoSweatShakespeare.com

It might seem simple, but it is often effective. Offering discounts to returning customers is a great way to have them return and to build up a bit of brand loyalty. I can remember in November last year that I had a mullet to rival Billy Ray Cyrus and I decided that it was time for a smart cut. I went to Rush salon with no intention of returning for regular cuts, as I thought it was a bit pricey. One loyalty card stamp and two 25% off cuts later and I’m already looking forward to my next princess day!

Repeat customers very often cost less than acquiring new customers, so when you’re working out your margins and what discount you can afford to give, cost is definitely something you will want to consider.

Implementing the discount system is something that should not be underestimated either. For the ecommerce SEOs out there, you can find some very useful extensions for your CMS. OpenCart is arguably one of the best CMS systems out there right now and these three extensions may be of interest for you.

Providing physical discounts is still a very popular method as well. Providing branded cards with a discount code is a popular trick used by Amazon, when sending out its products (I must have had £600 worth of wine vouchers sent to me in three months, what are they trying to say?). I have to say I am a fan of the loyalty stamp card and I’ve often wondered why more businesses do not employ an online solution to this. For all intents and purposes, the Tesco Clubcard is a loyalty card that stores your data online, allowing you to redeem points for discounts – perhaps this could be applicable to your business?

It looks as though that more companies are heading towards loyalty stamp apps, if sites such as Stampfeet and Stampme are anything to go by. This could also be a useful discount solution for you.

Gamification is not something to be underestimated either. We see a lot of gamification in the health industry – I’d love to see a gym take it one step further and have a workout leader board. When you join the gym, you would be given a chip that logs all of your exercise on the machines. The people who run the most miles, burn the most calories, generate the most watts and so on would be given discounted membership for 1/3/6 months. It would offer an incentive for people to exercise harder, which can only be a good thing, while giving the gym some really positive PR.

Chapter 3: The Best Things in Life are Free

Oprah Giveaway
The Fandom of the Oprah is plain to see

Everyone loves free stuff, am I right? But how does giving stuff away for free translate into returning customers?

Remember, this is all about building brand loyalty and a satisfied consumer base. If you can achieve that, not only might customers be more inclined to use your services again, but happy customers may refer their friends to your business as well. Repeat customers can be walking billboards for business.

Having said that, it would be wise to plan your giveaway so that you can gain something else as well, in case the reconversions don’t come. Let me use an example of a recent contest we held on our Facebook page.

We recently offered some trading credit to our clients if they could correctly guess the US employment report, also known as the non-farm payrolls, at the start of the month. The ultimate aim was to reignite interest in trading and to see an increase in trading volumes, but we knew that we could also see the following benefits, if planned correctly:

  • An increase in ‘likes’ on our page.
  • An increase in engagement on other posts.
  • An increase in traffic and conversions, assisted or otherwise.

Because of the potential multi-benefits, we were happy to go ahead with the giveaway and I’d recommend that people look for similar multi-level benefits before parting with their product or service for nothing.

After contacting our existing clients by email on the day that the contest went live, as well as previewing the contest earlier in the week via our social media channels, we ended up seeing some great results. The ‘likes’ on our page increased substantially, analytics is reporting an increase in assisted Facebook conversions that week and we’ve also been seeing some increased engagement on our regular market updates, which is great to see. Having this open communication with our clients allows us to keep in touch with their wants and needs.

Bender loves SEO dontchaknow

The icing on the cake is that we have also seen increased trading volumes in the days and weeks since the competition was launched. Without giving away too much sensitive information, I think it would be safe to say our initial outlay in terms of cost has been recuperated and then some.

Chapter 4: The Lost Art of Email Marketing

Love Letters
Source: poofytoo.tumblr.com

According to the DMA 2012 conference, for every $1 spent on email marketing $40.56 is returned (The Email Marketing Trend Slideshare from Silverpop is a great read, if you’ve not seen it already). It surprises me that we don’t see it mentioned more often here, as it can be a great way of getting your clients to reconvert.

Many of the previous tips I have mentioned in this post have been used emails in order to generate interest, such as contacting our client base to alert them about the Facebook contest we were running. That’s not really marketing, but it is an indication that email is still one of the best ways to communicate with your customers.

Email marketing is a great way of interacting with your inactive user base and get them reconverting. There is a great CNET case study on Marketing Sherpa that looks at how offering incentives can get people to reconvert. The key takeaways are making sure that you:

  • Accurately segment your lists – ie knowing what group has been inactive for 60-120 days, which clients have been inactive for 120+ and so on.
  • Come up with a number of engagement tactics to test.
  • Identify with your team what constitutes as reactivation or reconversion.

If you’re using a decent CRM system, you will be able to track user activity, or lack thereof, in a lot of detail, such as date of last login, recent transactions etc. Using this data, you can segment your users how you want and can judge for yourself what classifies as an inactive user, for example. We use SalesForce for this purpose, but different size businesses may find better solutions elsewhere, so it is worth researching. PC World has featured five useful CRMs for small businesses in the past.

The above CNET case study makes for a great read and I think an email marketing campaign can be taken one step further by running a Facebook custom audience campaign. There is an excellent SEOmoz blog post on this topic that you should definitely check out, with one of the key highlights of custom audiences being that you can import and target people from your email list only. This obviously relies on a person using the same email for Facebook as they did with your website, but there’s a fairly decent chance that they would have. With this level of targeting, you can serve them relevant ads to supplement your email campaign, without breaking the budget.

If you’re looking to learn more about email marketing, the Aweber and Deliverability blogs are great places to start, while the email marketing whitepaper from MailChimp is a great free resource as well.

Chapter 5: Community is Key

SEO and Community
Erm…probably not this Community

Community managers: rejoice! This chapter celebrates you and all the things that you do.

This is arguably the most important section of the guide. Nurturing your community is essential for reconversion, which is something that I have alluded to throughout this guide. The better the experience a customer has with your site, the more likely there are to return, reconvert and refer.

Remember, your community is most likely an open forum and not just the people who have used, worked with or are associated with your online business. This means that you need to create a positive community for people pre-conversion as much as you need to create a positive one for post-conversion folks.

Having high quality engagements with your community is one of the most direct ways of catering to their needs. Social media is an obvious outlet for this, but sometimes it can be hard to work out which social media channel would be best, both for levels of engagement and also for usability reasons. We have already talked about how customer service handles on Twitter can offer a direct response channel, but LinkedIn is often overlooked.

Linkedin discussion groups can be a great place to engage with your community, whether it’s in your own group or joining in the discussion elsewhere. More often than not, when you’re providing and contributing to useful discussions on LinkedIn, you are not just helping your community, but also your unaided brand awareness. One of the most famous examples of a big brand using LinkedIn is Hewlett Packard.

That is a summary of the HP case study provided by LinkedIn, which you can read in full here: http://marketing.linkedin.com/sites/default/files/pdfs/LinkedIn_HPUKCaseStudy2011.pdf. HP identified that their community and the demographic that they wanted to target were present on LinkedIn and so created a non-branded, general small business discussion group that allowed users to help one another out. Despite it being non-promotional, HP saw great results as a result of unaided brand awareness and the work that they had put into the community.

Hosting discussions such as these on LinkedIn brings with it an element of trust, as it is being hosted on a website people can trust and they would probably be more inclined to engage on than perhaps your own hosted forum. Furthermore, the benefit of being able to connect with users very quickly is a very valuable one, particularly when you bear in mind that HubSpot has reported that LinkedIn is up to 277% more effective at lead generation than other social networks.

It is worth noting that setting up a LinkedIn discussion group will be a time-consuming task. Moderation and encouraging engagement can take its time, so be sure that you can commit the human resource to the project in order to help it be as good as you want it to be. There’s a great resource on social media examiner on how to build a thriving LinkedIn group, while HubSpot also provides some useful tips on how to manage groups.

Alternatively, Google+ is well on its way to matching and possibly succeeding LinkedIn as the discussion group king. Google+ communities work very much in the same manner as LinkedIn discussion groups, with the added benefit that they are arguably more visible to people surfing the net. For some industries, there is already a thriving presence on the network, with SEO being chief among them. The Google Authorship community is probably the stand out example (and you should definitely check it out if you have not done so already). It would be tough work to host discussion groups on both networks with limited resources, so it is worthwhile dipping your feet in some already existing groups in your industry to see whether or not there is an appetite for what you want to discuss.

It is a good idea to find communities in your industry that are not based on one of the big social media websites. There is a forum called Trade2Win that is extremely targeted to our audience and it serves as a great resource to them. We try to engage with our audience there as well, in order to let them know about any of our new developments and for them to also offer feedback and ask questions about our service. It can be a very open and frank discussion at times, but you have to respect with communities like these that you, as a brand rather than a consumer, are on ‘their turf’ as it were, and so you should treat it with the utmost respect. The one thing about engaging on a forum that you do not control of is that you are potentially open to attack, with no way of removing slander unless the forum master deems to do so. With that in mind, it is important that you establish a clear social media policy within your organisation before you engage, with clear rules of engagement for how to handle certain kinds of negative engagement.

Of course, nurturing your community is not exclusively an online pursuit.

There are many great things that a business can do to connect with their community offline. In London, where I am based, there is a relatively new artisan bakery called Gail’s. Their mission statement is to not only provide the best quality bakery products out there, but to also become integrated within their local communities. They do this by customising what products they stock in each store, for example in the region of Hampstead, where there is a large Jewish community; the store stocks more rye bread goods, among others.

Gail’s goes one step further than this and also holds community events in each store. Some events include book-reading clubs for their store based adjacent to a primary school, so that families can come after school and enjoy themselves. The Hampstead store also organises a garden party each year, where they invite businesses that offer local produce to set up market stalls across the high street and invite people to come and sample some tasty food. Both of these events are not designed to generate profit, but to increase the brand awareness of Gail’s and to also give back to the community that they are integrated in.

Incidentally, I don’t have much need for Gail’s anymore, as I’ve taken to making my own bread!

SEO Baking Yo
Note: Pacman Onesie not obligatory

There’s method in my madness: can you imagine if Gail’s asked people to post pictures of their loaves and funny bakes on their Facebook page, with the entrants getting discounts or even free items? That would be a prime example of a company engaging with its community online and to help them reconvert.

If you’re looking for more community ideas, you should look no further than the folks here at SEOmoz. They do a great job at engaging with their community. Just this week I was sent this swag from the team:

SEOMoz Swag
The slap-wrist has brought me much joy and my office much annoyance.

Conclusion: Let’s Get Out There

I hope this guide has inspired you to look at fun and engaging ways to spark reconversion. Let your customers know you love them and they’ll surely love you back!

I’d love to get some feedback from you in the comments below, as well as some cool stories about how you have worked on reconversions and building up your lovely communities.


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Competitor Research In An Inbound Marketing World

Posted by dohertyjf

We all know that online marketing is changing. When I started in online marketing a few years ago, all the talk was still about links and directories and ways to get more exact match anchor text. Some SEOs were doing some pretty nefarious things and profiting from it, but most of that came crashing down starting in February 2011 (with the first Panda algorithm) and then over the past couple of years with Panda, Penguin, and the EMD update all rolling out and affecting websites the world over.

Rand talked last week about the changing SEO metrics, and today I want to talk about the changing landscape of competitor analysis as more and more people make the shift from just SEO to inbound marketing. Since inbound marketing includes a lot more than SEO, if we want to be effective inbound/online marketing consultants, we need to not only have proficiency or knowledge of the different roles of an inbound marketer, but when we get into actionable recommendations for our clients or our company we need to know how to analyze what our competitors are doing across the whole marketing space, both to identify deficiencies in their strategy that you can exploit as well as to see what they are doing that you should also adopt for your company.

So today I am going to talk about a few of the key areas of inbound marketing where you should investigate because they are likely to bring the largest returns (I’m talking about the Pareto Principle, which I was reintroduced to by Dan Shure in this post on his site about applying it to SEO).

By the way, if you’re interested in more on this topic, I’m going to focus on it pretty heavily in my upcoming Searchlove presentation in Boston. I’d love to see you there! Ok, let’s dive in.

Email marketing

If you’ve been in marketing for a while, you should know that email can have an incredible return on investment for the small amount of setup that it takes. In fact it’s the 2nd best ROI for many businesses, according to eConsultancy:

What if I told you that 39.16% of our conversions on the Distilled website (micro and macro conversions, including DistilledU, conferences, and lead gen forms) were touched by an email during the conversion process? What if I told you that this is more than either organic or social? Here’s the proof:

If you’re not doing email marketing, you probably should be. But what works best in your industry? Often we’re paralyzed by the multiplicity of options presented to us by any choice, and research has recently shown that limiting the number of choices can lead to better and less risky decisions than when we’re faced with a seemingly infinite number. By being smart about our analysis, we can reduce the number of choices that we have to make around email, like:

  • What time do I send my emails?
  • How often should I send them?
  • Should I invest in good design?
  • What kind of call to action should I include to start with?

Stalk your competitor’s emails

If you’re interested in investing in email marketing, I’d first suggest that you subscribe to your competitors’ email lists so that you receive emails whenever they send them to their entire list. You won’t be able to learn how they’re segmenting their lists, but you’ll find their frequency, their subject lines that get you to click, and how they are calling you to action. Stephen Pavlovich talked about this at Searchlove New York in 2011, where he suggested that you save your competitor’s emails to your Evernote, with a specific tag, so that you can go back and get ideas for your own emails. While this is an amazing tip that we should all do, it’s step 1 and we should all go further. I like to take the emails sent by my competitors and analyze them in an Excel spreadsheet, taking into account:

  • Name
  • Email date
  • Time arrived
  • Custom design?
  • Call to action
  • Subject line
  • Did I click?
  • Was the email triggered (i.e. was it influenced by something I did recently on their site)?

My analysis looks like this. Feel free to use something similar:

I recently found a chart on MarketingCharts.com (one of my favorite sites) that talked about fallacies surrounding email marketing according to Experian. Their way of setting up their analysis may help you as well:

Throw Into Wordle

Now we need to find what common themes our competitors are using when they send out their emails. The best way to visualize this (I’m a visual person) is by using one of my favorite tools, Wordle. When I put in the words that my competitors have been using for their subject lines, I get this:

Protip 1: To get the best results, use the biggest dataset you can find.

Protip 2: Use this knowledge to inform the content you should be doing outside of blogging 🙂

Content production

Content is a huge part of inbound marketing. You know this, I know this, everyone who reads Moz knows this. So why do I say it? Because once you go beyond “content is king” knowledge, you can actually take this belief that use it to create content that your readers want. When it comes to competitor analysis, you can either choose to do this manually or in a more automated (but possibly less accurate) fashion.

Manually

Using the information gleaned from the Wordle above, I can then go run advanced queries in Google to find how much my competitors are talking about the different content types listed. For example, if I run a [site:seogadget.com “webinar”] search, I get 14 results:

That’s not very many (and no, I’m not calling out SEOgadget here. They do absolutely phenomenal work!), so if I’m starting a marketing agency, or have one that I want to build, this may be an area that I should investigate. At Distilled we run conferences because a) we had someone internally that wanted to do them, b) we thought we could run a darn good conference, and c) because we saw a need for the type of conference we could put on.

More automated

If you want to automate this a bit, you can at least find the number of times that a competitor has mentioned the type of content on their site in the URL. I chose to use the URL instead of just on the site because people will usually put the important words in the URL. We’re not looking for all mentions of a content type like “webinar” – instead we want webinars that only they have put on and published on their site.

So what I have done is built out a spreadsheet for you, a rough tool, using IMPORTXML to scrape the number of results that a site has for the content type. If you’re at all good with scraping in Gdocs, you can make this sheet customized to fit your needs and content types I’m sure!

Go here to open and make a copy of the spreadsheet.

Social amplification

You do follow your competitors on Twitter, or at least have them in a list, right? Oh you don’t. Go do that. I’ll wait.

*Whistles tune*

Following your competitors on social media will allow you to see their strategies for social promotion (if any). While this is nothing groundbreaking, it’s also not something that many people are doing already. You can see how often they are tweeting their own content, if they are tweeting the content of others, and it can also inform you about the kind of content that they are creating.

Since you now know what kind of content they are creating, you can figure out their social promotion strategy outside of their own accounts. Who are their tweeterati (aka, who shares their posts)? Better than that, who are the influential people that share their content? Once you find this, you can then decide whether you will be able to get those same people to promote your content, and how to do that, or if you need to find new people to connect with solely (using a tool like FollowerWonk).

Lucky for you, Topsy allows you to find who the influential people are that share a specific URL. After you enter a URL with “Tweets” selected on Topsy, you can then select “Show Influential Only”, like below:

This is all well and good, but want to do it faster? I built a spreadsheet for you where you can take a URL and it builds the Topsy URL for you, then scrapes the Influential people. Once again, throw this into a Wordle (or Tagxedo, which is more stable) and see who the influencers are!

Go here to make a copy of the spreadsheet.


I hope this post gives you ideas for what is possible for the new competitor analysis within inbound marketing. I’d love to hear in the comments what other ways you are using to do competitor analysis these days.


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Social Authority Now Has A Free (and generous) API

Posted by @petebray

You read that right. Social Authority now has an API. And it’s free. And you can grab a ton of data (i.e. you can query for data on up to 500,000 Twitter users per day). That’s a whole lot to be excited about!

What is Social Authority?

Social Authority is our transparent, business-focused metric that measures influential activity on Twitter. We introduced it a few weeks ago, and we love how it’s adding real value for our Followerwonk customers.

One of the biggest benefits of Social Authority is that it helps drive engagement tactics; namely, who is best going to ricochet your message around their network when you @mention them. Our score helps find those standout prospects to engage by analyzing your social graph, comparing your relationships with others, and tracking your new (and lost) followers.

Social Authority also augments content strategy. We’re upfront that our metric is based on retweets. At core, we’re measuring a person’s activity on Twitter (that is, the content they produce), rather than the person herself. This means that those with high Social Authority are producing content that gets noticed and retweeted. As such, finding those with high Social Authority in your industry (and looking carefully at their tweets) offers insight into what content works well for your audience.

Mashing it up

At Moz, we’re all about giving our customers data that they can use in creative ways for their specific purposes. And with Social Authority, it’s no different. We think that our score can be useful in all sorts of unique ways, and as a foundation for new metrics, too.

As I’ve mentioned before, the key in social often comes down to this little puzzle. Here’s a quick little example.

Namely, we need to find influential people who are likely to listen!

Finding these people is often tough. Folks who are influential, pretty obviously, have a lot of folks trying to get their attention. This means that it’s hard for you to break through with your message to them.

We’ve helped this situation in Followerwonk by computing an overall “engagement rate” for a lot of the top Twitter influencers. Quite simply, on mouse over of many users, we’ll tell you that user’s @mention rate (what percent of his timeline consists of leading @mentions of others), RT rate, and URLs in tweets rate. Those folks with 0% @mention rate… well, you’re not likely to get through to them.

How do you get around this issue? Well, here’s what I do.

I create a useful comparison between competitors. I bring up the list of followers shared by all three (because these folks are likely to be super attuned to my message). I download the data into Excel.

This download will include the Social Authority for all users, as well as the other engagement metrics for many users. What I like to do is the following:

Namely, I create a new column that is simply the sum of Social Authority and percentage @contact rate. This produces a score between 1 and 200. I like to do this because it’s a simple way to find users who have both high engagement and influence.

Of course, this is a simple example of how we use Social Authority. We’re eager to see what you come up!

But that means you need access to the data beyond just Followerwonk. Here’s where the API comes in.

Cue the API…

One of the early struggles we had at Followerwonk was the need for a large amount of influence data. We needed influence metrics on pretty much every user on Twitter! That data wasn’t easily available, and it’s one of the reasons why we developed our own metric.

With that in mind, we want to make this data available to all. For free. And generously.

Here’s how to get started with our API:

  1. Get your access credentials by clicking on the link in the top section of our Social Authority page.
  2. Read the docs on how to use the API.
  3. Do a simple test to get someone’s Social Authority. You can learn how here.

After that, you’re all set! You can do 20,000 calls per day day, requesting up to 25 users per call. That works out to a daily limit of 500,000 users. Hopefully that’s enough for all your needs (and if not, contact us and we can see what we can do). 

Here are some areas you might consider as you start thinking how you’d use Social Authority:

  • As a low-cost alternative (or complement) for any current use of other 1 to 100 scores like Klout or PeerIndex.
  • As the foundation for other metrics that might use Social Authority as an input.
  • As a supplement to any software that you develop that surfaces Twitter users in any capacity.
  • As an Excel add-on with the ability to quickly grab scores for your own spreadsheets.

A quick example

I’ve written a little Chrome extension to give an example of how to use the API. You can download it and play around with our API. (As I said, it’s really rough!)

Once installed, you can mouse-over any Twitter name on any other Web page. Once you do, you’ll see a small hovercard that reveals their Social Authority. In the example below, I’m browsing the SEOmoz team page for our Help Team Leader, Aaron Wheeler:

Notice the little blue hovercard? It reveals Aaron’s Social Authority by making an API call behind-the-scenes.

This has immediate value. As you start to browse the Web, you can quickly get the Social Authority of any Twitter user mentioned on blogs, news articles, and so on. It’s a great way to opportunistically judge the value of any referenced Twitter user.

Of course, this is a very basic example. (And we invite you to fork that quick code to come up with something even better.)


We’re eager to see how you’ll use Social Authority, and we’d love to help you develop even more robust applications that make use of it. To share your feedback, please feel free to comment or to contact me directly (tweeting me @petebray is a good way) if you’d like any help or advice.

Please let us know where you integrate, and any other changes you’d like to see in the comments below. Cheers!


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